Reviews
Five-Star Review for Matt Blatt Kia I recently
Five-Star Review for Matt Blatt Kia I recently purchased a 2021 Kia Forte from Matt Blatt Kia, and the experience was nothing short of fantastic! Sergio was an absolute pleasure to work with—professional, knowledgeable, and quick to assist with all our needs. We were looking for a reliable car for my daughter, who is a new driver, and Sergio helped us find the perfect fit. The Kia Forte is in excellent condition and exactly what we hoped for. The entire process was smooth and efficient, from test-driving to signing the paperwork. If you’re looking for a dealership that values its customers and provides top-notch service, I highly recommend Matt Blatt Kia and Sergio in particular. We couldn’t be happier with our purchase! Thank you for making this such a positive and stress-free experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful review! We're so glad to hear that Sergio made your experience smooth and enjoyable while helping you find the perfect car for your daughter. We take pride in providing top-notch service, and it's great to know that you felt valued throughout the process. We appreciate your recommendation and look forward to assisting you again in the future! Enjoy the Kia Forte, and thank you for choosing Matt Blatt Kia!
Brand new 2024 kia Sorento had to be towed twice to
Brand new 2024 kia Sorento had to be towed twice to dealership already this place is a joke
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Our Matt Blatt Team regrets learning about your recent experience with us. We understand the frustration it may have caused, and providing excellent customer service is one of our top priorities. After further review, it appears our Sales Manager has already addressed your concerns with you. Please feel free to reach out directly if you have any additional concerns. Thank you for bringing this to our attention.
Matt Blatt Kia of Toms River was pleasure to work with.
Matt Blatt Kia of Toms River was pleasure to work with. The management were very helpful and special thanks to Tyler and Steve. Also their general manager (Tony Sentore.) They made our buying process quick and easily process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words and 5 stars!!! Tyler, Steve and Tony are amazing and we are thrilled to hear that everything went smoothly!!! We will look into the concerns for our Egg Harbor location. Our Matt Blatt Team appreciates the opportunity to earn your business!! Congratulations on your purchase!!!
Thanks for all your help,
Salesmen are friendly but be careful!
Salesmen are friendly but be careful! They are NOT your friends, they are sellers. Read your contracts! Check everything over! They gave me a certain price for a warranty, then without my knowledge tacked on an extra $300 right before I signed. Don’t even get the xx warranty honestly. Now I have to go there and confront them about canceling it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
We sincerely apologize for any frustration you experienced during your recent visit with our Matt Blatt Team. Providing excellent customer service is a top priority, and we are disappointed to learn that we did not meet your expectations. After a thorough review with our team, we were unable to locate your information. We would greatly appreciate it if you could contact us directly so we can gather more details about your experience. Please reach out to our team at customerservice@mattblatt.com. Thank you for bringing this matter to our attention, and we look forward to discussing it further with you.
I bought a new 2024 Kia Carnival from Rich F.
I bought a new 2024 Kia Carnival from Rich F. and he was awesome! This is my 2nd vehicle purchase from him and love that he was not pushy on the final sale and genuinely cared that I got into a vehicle that I loved to fit my family size. I did not feel any pressure in the buying process. I was in and out within 1 hour and had a great smooth transaction. I will continue to return to my sales guy Rich F and stay loyal to Matt Blatt Kia because of the awesome experience I have had on my 2 sales with Rich!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Jamie for your kind words!!! Rich is a rock star and we are thrilled to hear that everything went smoothly!! Our Matt Blatt Team appreciates the continued loyalty! Congratulations on your purchase!!
Excellent service department even without an appointment.
Excellent service department even without an appointment. Clean & comfortable waiting area with beverages & cookies available. We were in & out within an hour with the service completed as required. Like the fact that washed the car & completed the service within the promised timeframe
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you RxChris for your kind words!!! We love hearing that you love our service department as much as we do!!! Our Matt Blatt Team appreciates the opportunity to earn your business!!!
I purchased my used Jeep there about 3-4 months ago.
I purchased my used Jeep there about 3-4 months ago. I am still waiting on the tag, I have to replace my brakes and rotors because they were just checked according to the service record but not changed or replaced by car fax and everytime I hit the brake it flutters. I paid to replace all but my back wiper they did that when I had to bring it back because my sunroof got stuck open and the mechanic said it was operator error because it is a manual. It is not had to show the mechanic how to use it then he put it in the paperwork that it was operator error. I paid out of pocket for a s cond extension on a temp tag because I have residence in two states so my ID says one but I live half the time in another. I had to changey name on my ID and even told the sales man to hyphen my last name as I did when I signed, he never did. I had to wait hours fory car to be ready for me to take home just for them to do nothing but over fill the oil in it. I had a quarter of a tank of gas when I drove it off the lot. I lovey jeep but I wish I had gone somewhere else to get one, this is and continues to be a nightmare and their solution is "we can give you a free oil change" I spend more money getting there with bridge cost and wasted time then the cost of an oil change that I can do myself. I am already out over $500 ( wipers, brakes, rotors, temp tags,bridge tolls, taking off work to go to and from to fix problems, and time in general) I will never go there again nor recommend anyone there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We sincerely apologize for the negative experience you had with our Matt Blatt Team. Providing outstanding customer service is a top priority for us, and it's disappointing to learn that we did not meet your expectations in this instance. Upon further investigation, it appears that this review pertains to a different location, and we have already reached out to you to address and resolve the issues. Thank you for bringing this to our attention.
I purchased a 2018 Jeep Grand Cherokee, I’ve had the Jeep
I purchased a 2018 Jeep Grand Cherokee, I’ve had the Jeep 5 days . I had to bring it back the check engine light came on after a half a tank of gas , the Media center needs to be replaced ., I’m not a happy camper I brought it back to the dealer it took 4 hours to come to this conclusion .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We acknowledge and empathize with your frustration. Ensuring customer satisfaction is a key focus for the Matt Blatt Team. Upon investigation with our service team, it appears that we have successfully resolved the issues. However, if you have any lingering concerns or feel that the matter has not been fully addressed, please don't hesitate to contact us directly at customerservice@mattblatt.com. Thank you for your understanding and we appreciate the 5 stars.
Good service department never a problem when I bring my
Good service department never a problem when I bring my vehicles in. Sales is good as well will work with you to put you in the car of your choice
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you Dapper52! Our Matt Blatt Team appreciates the opportunity to earn your business! Our Team always strives for excellent customer service, please let us know what we can do to make your next visit a 5 star one!
went to kia in eht where i brought the kia new went in
went to kia in eht where i brought the kia new went in for my oil change needless to say i have always had a good good job done but not this time for a hundred and some dollars looks like just a oil and filter tire rotation whick i paid for extra they could not of checked fluids because washer never filled coolant not filled not even sure if tires were done or not so i took some where to make sure got checked filled not sure i will be using this dealership again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your loyalty as a valued customer, and we're truly sorry to hear about your recent experience with us. Your satisfaction is of utmost importance to us, and we understand that this visit didn't meet your expectations. The pricing for our oil changes has evolved due to our commitment to providing the best quality service. We've transitioned to using full synthetic oil because it offers superior engine protection and helps extend the life of your vehicle. It safeguards your vehicle, providing a level of protection that conventional oil simply can't match. Additionally, opting for full synthetic oil also leads to fewer required maintenance visits each year – from three visits down to two. This not only saves you valuable time but also reduces the overall costs associated with vehicle maintenance throughout the year. In regard to the service performed during your visit, we understand your concerns about the checking and filling of fluids. We apologize for the oversight in this regard. This was not our usual standard of thoroughness, and we're committed to rectifying this situation. Unfortunately, we were unable to locate your customer record with the information provided. To ensure that your vehicle receives the comprehensive service it deserves, please call our Service Manager directly at (609) 293-4048. We would be more than happy to top off your vehicle's fluids and address any additional concerns you may have.