Matt Blatt Kia

Thank you Dapper52! Our Matt Blatt Team appreciates the opportunity to earn your business! Our Team always strives for excellent customer service, please let us know what we can do to make your next visit a 5 star one!

We appreciate your loyalty as a valued customer, and we're truly sorry to hear about your recent experience with us. Your satisfaction is of utmost importance to us, and we understand that this visit didn't meet your expectations. The pricing for our oil changes has evolved due to our commitment to providing the best quality service. We've transitioned to using full synthetic oil because it offers superior engine protection and helps extend the life of your vehicle. It safeguards your vehicle, providing a level of protection that conventional oil simply can't match. Additionally, opting for full synthetic oil also leads to fewer required maintenance visits each year – from three visits down to two. This not only saves you valuable time but also reduces the overall costs associated with vehicle maintenance throughout the year. In regard to the service performed during your visit, we understand your concerns about the checking and filling of fluids. We apologize for the oversight in this regard. This was not our usual standard of thoroughness, and we're committed to rectifying this situation. Unfortunately, we were unable to locate your customer record with the information provided. To ensure that your vehicle receives the comprehensive service it deserves, please call our Service Manager directly at (609) 293-4048. We would be more than happy to top off your vehicle's fluids and address any additional concerns you may have.

Thank you Gary for your kind words and 5 stars!!! Our Matt Blatt Team is thrilled to hear that everything went smoothly!!

Thank you for your kind words!!! Rich is a rock star and we are thrilled to hear that everything went smoothly!! Our Matt Blatt Team appreciates the opportunity to earn your business! Congratulations on your purchase and welcome to the Matt Blatt Family!!

At Matt Blatt, we truly value your concerns and understand the importance of addressing them. Following a thorough investigation, our Service Advisor, Katie, has been in contact with you to work towards a resolution. If you still have any lingering concerns, please don't hesitate to reach out to us at customerservice@mattblatt.com. Your satisfaction is our priority, and we are dedicated to delivering exceptional service. Thank you for your understanding.

Thank you Michael for your kind words! Our Matt Blatt Team appreciates your kind words!! Hope to work with you again in the future!

Hi Kevin! We apologize for any inconvenience you may have experienced with our pricing. We take your feedback seriously. All of our new vehicles have the disclaimers listed on our website as well as the vehicles themselves. We value your business and appreciate the opportunity to work with you. We are glad that Bennett Chevrolet was able to help you find the best option for you. Thank you.

I’ve owned 4 Kia Sorentos and 4 Hyundais. I purchased my current Kia Sorento from you last year. I can’t believe that Kia and Matt Blatt would treat a loyal customer the way I was treated. I could respect your actions if you had simply put an accurate price on the car and your website. I can’t respect the deceptive practice of lying about the price and then saying the disclaimer covers up that sin. As a Christian I would have expected better from you.

We apologize for falling short of your expectations and understand your frustration with the pricing of your recent purchase. While our General Manager, Rob, was able speak with you and help with this, we regret that we were unable to fully satisfy your needs. We value your loyalty as a customer and hope to have the opportunity to serve you again in the future.

Rob did a great job of helping us and we appreciate his efforts. We will work directly with Rob in the future.

Thank you Forthamay!!! Our Matt Blatt Team appreciates your kind words and 5 stars!! Thank you for trusting us to get you back on the road safely!!

Hello Irene. We’ve read through your review and as stated, our team regrets this happened and offered to fix this free of charge. We hope you were able to get everything taken care of otherwise. Thank you.

Hi fiftysteps!! Thank you for the 5 star review. We are happy are service department was able get you back on the road safely! Please let us know if you need anything and thank you again!