Reviews
Good and prompt service.
Good and prompt service.the agent answered all my questions and also kept me informed with the entire process
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
I was interested in one of the used cars that this dealer
I was interested in one of the used cars that this dealer offered. I found out that the car needed $3000-5000 in repairs and the dealer did not authorize the work so I decided to walk away. The next day I was texting a female manager that asked me about my visit. I told her that I was disappointed that the dealership knowingly tried to sell a vehicle that had problems. One of her co managers called me and started berating me and let me know that I was mistaken and didn’t understand how car dealers operated. He laid into me without letting me speak. I let him know that I was considering another vehicle on their lot, but that he ruined the sale by ranting about how I didn’t know what I was talking about. I would not recommend doing business with this dealer under any circumstances.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Chris Hogan General Sales Manager 214-729-7689
Kelvin was professional and explained everything to me
Kelvin was professional and explained everything to me and got the job done quickly and I was out of there in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. We are always more than happy to assist you if anything else comes up. Take care!
The service representative that took care of my Audi’s
The service representative that took care of my Audi’s needs was proper and thorough with answering any questions or concerns I had. Service was done in a timely manner and received my car exterior back cleaner than how the rain before left it.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
Excellent customer service.
Excellent customer service. Very good communication along with great facilities to accommodate their customers, awesome!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Lockb2, thank you; we appreciate your feedback!
Great sales and customer service.
Great sales and customer service. I recommend to anyone looking for a new car or service. Attention to detail and went out of their way to make the experience above normal.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Great and timely service.
Great and timely service. Anthony understood the issue and addressed it to my satisfaction as expected
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Gautam, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!
Larry Tran is who I picked up my vehicle from and he was
Larry Tran is who I picked up my vehicle from and he was amazing as well as Shayla. I also needed some Wi-Fi connection help and Varon was spectacular!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
It was very little time consuming since the beginning to
It was very little time consuming since the beginning to getting the car back and David was very helpful explaining the service, the location it?s very nice
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. Please let us know if there is anything else we can do for you; we are more than happy to help!
Audi Grapevine is outstanding!
Audi Grapevine is outstanding! Absolute smooth and a timely transaction. Enjoyable experience! Highly recommended dealership and flawless vehicle as advertised. I was the first customer to test drive the car and was totally ready in-service to go. Thanks Audi Grapevine.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Grapevine! Please let us know if there is anything else we can do for you; we are more than happy to help!