Reviews
Audi Grapevine has always been responsive to my needs.
Audi Grapevine has always been responsive to my needs. Service advisor Michael Phan is outstanding.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Bill, thank you for your kind review; we are happy to pass along your comments to Michael here at Audi Grapevine! If you have any further questions, please give us a call. We're always happy to help!
They have a Great team with a consistently high focus on
They have a Great team with a consistently high focus on the customers service!. They always make me feel valued.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sandy, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Grapevine! Please don't hesitate to reach out if there's anything additional we can do for you.
Oil service was done and didn’t take too long.
Oil service was done and didn’t take too long. Great job on the complementary wash. Really liked the post work video.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Robert Jean is a fantasticly knowledgeable and courteous
Robert Jean is a fantasticly knowledgeable and courteous sales associate. His approach to the car sales process should be copied by all sales personnel. The General Sales Mgr. Chris Hogan was approachable and generous with his time. The dealership is spotless and houses a wide variety of vehicles to peruse.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Grapevine! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Efficient helpful Ethan and his coworker help me through
Efficient helpful Ethan and his coworker help me through the process and texting is so key to making that happen. Also having transportation was vital to our situation.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Elmer, thank you for your kind review; we are happy to pass along your comments to the Ethan here at Audi Grapevine! We are always more than happy to assist you if anything else comes up. Take care!
Robert Jean is a fantasticly knowledgeable and courteous
Robert Jean is a fantasticly knowledgeable and courteous sales associate. His approach to the car sales process should be copied by all sales personnel. The General Sales Mgr. Chris Hogan was approachable and generous with his time. The dealership is spotless and houses a wide variety of vehicles to peruse.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Grapevine! If you have any further questions, please give us a call. We're always happy to help!
Service is rude and nobody in the whole store knows how
Service is rude and nobody in the whole store knows how to say good morning or good afternoon, much less thank you or have a good day. Not a single estimate, matches the others, so it gets very confusing to know what you’re actually going to get charged. The final invoice was incorrect because it literally did not add up to the total that they were claiming. Even if it’s far, I should have driven to McKinney and take the car to Sewell
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Cris Zamora Service Director 817-553-2221 czamora@audigrapevine.com
Excellent experience from start to finish - quick
Excellent experience from start to finish - quick turnaround, good communication, great client service. Anthony J was awesome. Will definitely be back again. Excellent dealership. Thanks.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. Thank you, and have a fantastic day!
Audi Grapevine was excellent to work with.
Audi Grapevine was excellent to work with. They stayed in constant contact and continually updated me on the status of my repairs. They also explained what should be addressed and what could wait.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Very happy with the service I receive here!
Very happy with the service I receive here! My service rep is amazing, everyone is really nice, and they take great pride in making sure everything is done correctly and customers are 100% satisfied!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!