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A HORROR UNDERNEATH - CLEAN ON THE SURFACE
The used inventory is - a pig with lipstick - be carful if you buy form here - seen the merch (cars) and they all hade a major issue with engine or transmission - i think they resale salvage cars that are unrepairable and they simply re-title them again in a new state -
It's a shame They have such a bad reputation Cause they have OK cars .I understand it's a business and they have alot of experiences, it's the way they Conduct business that classifies them as scam artists . Will I recommend this dealer to an Enemy ? --Yes
Easy and convenient!!!
This Place is awesome I found the car I wanted fairly quickly. The customer reps were very nice and had all the paperwork filled out in no time. I highly recommend coming here. I will definitely be back here for my next car!!
Very Poor Costumer Service
I contacted the dealership during the week of 1-11-2021 thru 1-16-2021. I spoke with Eric on the phone about a 2013 Chevrolet Avalanche. After getting some basic information on the vehicle I asked about an extended warranty. He seemed to have no idea what I was talking about and stated he needed to speak to manager. I said ok and he stated he would call me the next day. Well 2 days later i call him back and left a message as he wasn't there yet. I didn't receive a call back that day so took it upon myself to call back again. Eric stated it has a 3 month/3,000 mile warranty from dealership. I asked about an extended warranty in the beginning and asked again about it and got same answer have to check with manager. As I was interested in the vehicle I gave him my trade information and asked him to get a ball park what I can get for trade. so I tried on multiple occasions to call him and finally got his manager on Thursday and explained everything to him. He stated I would certainly get a call back asap but they were busy at the moment so it may take a few minutes. Well Saturday rolls around with no response. I call and get Eric and let him know I am aggravated at the lack of responses I have received. He went on about who I am what I am trading and had incorrect vehicle down as my trade and stated he had to get the information from manager. Same response I got 4 days earlier, and ofcourse how busy there are. For the third time he stated he had to get with finance manager to see about warranty. I fully explained everything to him again and stated either I get a call today (Saturday) or don't bother calling me. Well Monday rolls along and guess who calls. He had the nerve to call and say they were so busy Saturday that they sold the Avalanche. i have never dealt with such xxxx poor costumer service before in my life. I offered to put a deposit down as soon as he got back to me with the requested information and got totally blown off. I am a 32 year retired Veteran and have never seen such unprofessionalism in my carreer. I will definately let my fellow soldiers to avoid these guys on military social media. Don't waste your time with these guys.
Avoid this dealer. I found a car, called to confirm it was available, and made an appointment for that same day to see the car. They confirmed on the phone that they would hold the car for me to see. When I arrived they informed me that the car had "just sold" and proceeded to try to sell me on other makes and models. Unclear that they ever had the car I drove to the place to see. A scam.
I had an excellent experience purchasing a used vehicle from AW Auto. The facility is clean, easy to get to, has plenty of room to park, and most of the vehicles are stored indoors. Overall a very professional operation. Bruce was great to deal with. He was down to earth and straight forward. I believe he gave me the best possible deal he could for my trade and purchase vehicle. I live 5 hours away and will definitely go here first when purchasing my next vehicle .
Very Nice and Easy
Allen is awesome! I'd been shopping for a pre-owned Mercedes C300 for about a month. I called and visited several stores and most of them are the equivalent of a dumpster fire. I was told my trade-in car was worth $1000 (AW gave me $4000). Some stores have dealer fees they tried to charge me in addition to the price they had online. AW was the opposite. Allen told us the price and let us know that even though it was firm, there would be no hidden charges. Everything was upfront and honest. It's now been 2 months since I bought the car and I couldn't be happier.
Bruce was a nice person before deal was closed, sold me a car with problems since 1st day, weeks after and still waiting for a module
I put a very good offer in writing and never heard back. Two weeks later the car is still on their website. Not sure how they stay in business this way
Many internet inquiries contain a "low ball offer" without seeing or driving our cars. If its a valid offer we certainly will entertain them.
A hassle free experience!
Where to begin? First off, we stopped by at their dealership merely to ask for directions to another dealership in the area. Went to the other dealership, but was disappointed with the vehicle and pushy salesperson. We decided to swing back to AW Auto Truck Wholesale. Upon entering the place, I met Bruce and Neil. Both were very honest and easy to deal with. The online price is what you pay for, excluding tax, title and tags. No hidden fees, no other fees that other dealerships mark up. They just let us check out all the cars in their lot, a hassle free experience. Peter, their finance guy, is easy to deal with as well. Overall, everyone who was involved in getting our GLK 350 deserves praise. I told Bruce that I will be back again in 3 years to get my daughter her 1st car. Hopefully he won't be retired by then!