Easterns Automotive Group of Sterling

0 Star Review: Stay Away from Eastern Sterling Motors I reserved a vehicle online for 7 days, submitted all my information, and scheduled a pickup for Friday. Wanting to be proactive, I visited the dealership on Tuesday after receiving confirmation that the car would be available. To my surprise, the vehicle wasn’t there. The manager—whose attitude was anything but professional—told me the car was at the GMC shop for a repair on one of the rear seat screens. Despite the inconvenience, I agreed to proceed with the paperwork. Moments later, the manager returned and said he couldn’t move forward unless he added more to the price—an unexpected and unjustified change. His demeanor was dismissive and unprofessional, making it clear that customer satisfaction was not a priority. Eastern Sterling Motors failed on multiple fronts: poor communication, lack of transparency, and a complete disregard for the customer experience. The customer service rep I initially dealt with was helpful—until I raised my concerns. After that, he stopped responding altogether. This dealership operates like a bad joke. If you’re considering buying a car here, do yourself a favor and look elsewhere. Eastern Motors needs serious management training, starting with replacing individuals who clearly aren’t fit for leadership. Bottom line: I do not recommend Eastern Sterling Motors. Stay far away.

0 Star Review: Stay Away from Eastern Sterling Motors I reserved a vehicle online for 7 days, submitted all my information, and scheduled a pickup for Friday. Wanting to be proactive, I visited the dealership on Tuesday after receiving confirmation that the car would be available. To my surprise, the vehicle wasn’t there. The manager—whose attitude was anything but professional—told me the car was at the GMC shop for a repair on one of the rear seat screens. Despite the inconvenience, I agreed to proceed with the paperwork. Moments later, the manager returned and said he couldn’t move forward unless he added more to the price—an unexpected and unjustified change. His demeanor was dismissive and unprofessional, making it clear that customer satisfaction was not a priority. Eastern Sterling Motors failed on multiple fronts: poor communication, lack of transparency, and a complete disregard for the customer experience. The customer service rep I initially dealt with was helpful—until I raised my concerns. After that, he stopped responding altogether. This dealership operates like a bad joke. If you’re considering buying a car here, do yourself a favor and look elsewhere. Eastern Motors needs serious management training, starting with replacing individuals who clearly aren’t fit for leadership. Bottom line: I do not recommend Eastern Sterling Motors. Stay far away.

Very responsive, willing to walk me through the paperwork, was great working towards a great deal

Easy and fast experience and I got everything done within the day. Thanks to the team here!

Sergio was so nice and helpful with my purchase he was patient and found the perfect car with the price that I was looking for. I would definitely recommend this car dealer.

Great service ask for Elie Berro. He was very nice and patient. I’m walking out in a new car.

I traveled some distance to buy a car advertised as a used 2024 model with 34 miles. The car looked beautiful on the showroom floor. The salesman told me that it had been damaged and was being offered with no manufacturers warranty. This should have been disclosed on the dealer's website and in writing or over the phone before I arrived. I was very upset.

Surprisingly fast and got everything we wanted, Elie did a get job and answered all our questions

I had great service , Sergio was a wonderful and knowledgeable. Sales rep .Tony was a great general manager. I had a very quick experience

Sergio was excellent, gaves all the information we needed and got us in the car we.were looking for. I.definitelyrecommend Easterns in.Sterling