Reviews
Was told vehicle would pass inspection after a multipoint
Was told vehicle would pass inspection after a multipoint inspection was done then comes back and says oh it needs back brakes , told me my sticker was not being removed since I had a whole month to go but then puts rejection on it anyway! This place has gone downhill and not just because of this but other issues as well . Liars
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Sales Manager lied about state of VA “mandated” fees.
Sales Manager lied about state of VA “mandated” fees. Acted as if he knocked a few hundred off truck, then lied about cost of VA fees.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
the dog and cat were at the door looking for water
I spoke to the salesperson at least 3 times about the condition of a car because it was a 3 hour drive to see it. He said the car was in showroom perfect condition. It was a 2008 and he said you feel like you're in 2008 when they built the car. I drove the 3 hours, looked at the car and commented about the scratches and imperfections and he said oh yes I agree with and I went immediately back. Horrible and disappointed I was lied to.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
These folks are honest, forthright and true to their...
These folks are honest, forthright and true to their word. They fixed multiple items on my 2012 Dodge Grand Caravan and honored the warranty on the vehicle; to my surprise, they also addressed extra items at no charge, after thoroughly inspecting the vehicle to ensure it was satisfactory for redelivery. Excellent customer-focused service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Worse Car Buying Experience... ever. Add $6K for a new...
Worse Car Buying Experience... ever. Add $6K for a new transmission driving their product home (part of the "warranty"). Fortunately, word-of-mouth, these reviews and blacklists have more than compensated for my unfortunate experience...
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
This was the best vehicle buying experience we have ever...
This was the best vehicle buying experience we have ever had at an auto dealer. We got a great vehicle at a fair price, fair deal for our trade, and an overall good experience. The folks at Sullivan were professional, friendly and honest; none of the games and other xx that you find at most dealers. We will go back to Sullivan when we need another vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Custom Jeep Wrangler
Had a great experience purchasing a custom built Jeep Wrangler from Scott Riley at Sullivan Auto Trading. I have been building Jeeps for years and this one is by far the my favorite and easily the best deal. I have enjoyed doing my own work on jeeps for years but this great setup was too good to pass up and will save my knuckles from the abuse! Great buying experience. Honest and transparent approach throughout the buying process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Owes to top heavy on my car so they couldn't do anything...
Owes to top heavy on my car so they couldn't do anything for me. He said that he just could not do anything for me at this time maybe later on.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great car buying experience
My wife and I decided to buy a minivan. My wife wanted to buy a reliable newer used vehicle to help keep the payments manageable. We have some close friends that have purchased vehicles from Sullivan’s before and recommended them. We decided to take a look and found what we were looking for in a Dodge Grand Caravan. Sullivan’s made the buying experience easy and stress free. I would recommend them to anyone that is looking for a used vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
HIGHLY RECOMMEND
Very very excellent service! It was my first time buying a car and I've been turned down financing everywhere else. They were able to get my great financing and my perfect car in great condition!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase