Reviews
Excellent service
Chris Kleinsmith provided excellent service and made for a positive experience from dropoff to pickup of the vehicle. He kept me informed of status for the duration of the repair.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mike, your positive review means a lot to us and we?re happy we could help you! We love Chris! We hope to be of service to you again! Take care!
Arnold Silverman
Arnold Silverman did an excellent job. Very knowledgeable. Pleasant to deal with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Arnold will love to hear how much you appreciate his help! Thank you again for choosing Al Packer's White Marsh Ford LLC, and we hope to see you again soon!
Ford Exp
Steven Lefco did a great job on all my buying experience at Al Packer. Will definitely get back for my future vehicle need again. Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
Consistently Excellent Service
I've been a long time customer of Al Packer having my vehicles serviced there. From all levels in the organization it's a top notch experience. Dave Worth and Tony McDowell always demonstrate respectful and quality management that the team there follows to provide the highest quality
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for always coming back to see us for quality service, Michael! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit.
Al packer is the BEST
Nathaniel Burgess was great to work with. I went in with an ad that was online and that was what i got. No surprise add ons. i was very happy and will go again when needed
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jerry, we're pleased to hear everything was completed to your satisfaction! We'll let Nathaniel know what a great job he did!
Ford Focus
low prices on new ford focus. Visited dealer ship, test drove. Purchased the car for a great price. Friendly staff and excellent buying process, highly recommended.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words and congratulations on your new Focus! We hope to be of service to you again! Take care!
"AWESOME Job Arnold"!!!! Thanks for all your help!!!!
This was our third car from Al Packer's White Marsh Ford and it won't be our last!!! Thanks Arnold Silverman for making the Sales process so easy. Arnold knew what we were looking for; what style car, what type or performance, price, etc. He showed us a couple of possibilities and we drove home with a new car!! Couldn't be happier!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the glowing review. We are delighted to hear such amazing feedback. We are so happy that you had such a great car buying experience here with us at Al Packer's White Marsh Ford. We're thrilled to hear that our team members provided you with excellent service and made your visit here easy and smooth. We thank you so much for the great review. We'll see you next time. Drive safe!
Mark1
Richard Mlynski was a great help in finding the truck I wanted at the price point I was looking to spend. He even showed me all the features the this King Ranch came with, very knowledgeable, friendly, I would most certainly purchase another vehicle from him. The additional staff were all very friendly, made my wife and I very comfortable during the whole buying process.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark, your positive review means a lot to us and we?re happy we could help you! Thanks again for your business! Take care!
My mustang
My mustang is a 2004 with only 75k miles. Paul Mox at Al Packers has helped me keep it in good running order at a fairly reasonable cost. I look forward to owning my mustang for another 10 years - LOL. It has been wonderful not having car payments for the last 9 years (sorry guys) and, in many cases, it's thanks to Al Packer and Paul Mox's help.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Worked to meet my needs
I had given up on leasing a new C-Max but Arnold Silverman really worked hard to find a car that would work within my budget! He kept me informed about each detail and followed up to make sure I was happy. The whole experience at Al Packer Ford was pleasant...and that is not something you typically hear about a car-buying experience. If you have a choice of Ford dealers, run - don't walk- to Al Packer Ford!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Camille, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!