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Michaud Mitsubishi

(1,039 reviews)
Visit Michaud Mitsubishi
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 7:30am–2:00pm
Sunday 12:00pm–4:00pm Closed
2022 state dealer award
View 15 awards
2022 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (978) 278-3724 (978) 278-3724
Used (978) 712-2008 (978) 712-2008
Service (978) 712-2002 (978) 712-2002

Reviews

(1,039 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Michaud Mitsubishi from DealerRater.

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Michaud Mitsubshi

Michaud Mitsubishi is nothing shy of "your feel good dealership." From the second I walked in, I felt absolutely zero pressure and 100% assurance as to how to find the proper vehicle for me. I met with Kevin Dunn, Lou Ferreira, and Kevin Michaud and they made the experience easy and fun for me, as opposed to the stress I was feeling prior to walking in. Needless to say I ended up leasing a Mitsubishi Outlander Sport and I am in love! There truly couldn't of been a better vehicle more suitable for me. Thank you Michaud Mitsubishi!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

AMAZING EXPERIENCE!!!!!!

We walked into the dealership and Brian greeted us right away. He was very friendly, helpful, and patient. All the employees had a smile. Kevin answered any and all questions that we had for my first "real" car purchase. Jeff, from service, has been a huge help as well. everyone was very supportive especially Brian. Kelly always wore a smile and was there for any questions that I had. I'm not big on reviews.....but this is one I had to write. Between service and accommodation this has been an amazing experience for me. I highly recommend anyone looking for great service and happy people to stop in. I will be purchasing my next car there 100%. Keep up the great work at Michaud!!!! PS: Thanks for the Italian cookies Brian lol

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great car buying experience

One of the things I dislike most in this world is buying a car. When I visited Michaud Mitsubishi back in December my attitude changed. The people at this dealership are down to earth and treat customers with a high level of respect. As their ad's say - they are your feel good dealership. Jim Murphy was the salesperson I purchased my car from. He listen, wasn't pushy and didn't call me a 100 times. I would highly recommend you ask for Jim when you visit the dealership. Kevin Dunn, the finance manager, was also great to deal with. He was friendly, presented me with different finance options and didn't try to sell me on unnecccessary upgrades. Whether you are looking for new or used, stop in to see these guys. You will be glad you did!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great dealership, great service

I bought my 2012 Lancer GT back in March of 2012. From the day that I purchased my Lancer to yesterday oil change and tire rotation, I have always had a great experience with this dealership. Joe lafratta was the most helpful salesman in the world and Mr. Michaud even came out to help when I had questions. How many dealership do you know of where the owner himself will actually come out and say high to everyone in the dealership? He will actually have a conversation with you and it could be about any topic. If you ever have a question about the vehicle at all, they will take the five to ten minutes out of their day to answer your question. If they are busy and promise to call you back withing ten to twenty minutes, you can bet that you will get a call back in that time frame.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Wonderful experience at Michaud- customer service was great!

I first stopped by Michaud the week before Christmas on a recommendation from my husband's co-worker. I was quickly greeted by Brian who showed me the Outlander that I came in to see. I stopped by the next day when I had a free hour and asked to test drive it. He happily got the keys and we went off for a test drive in some rainy weather. After enjoying the car on the ride I told him I'd talk with my husband and we'd probably be back. I was not pestered at all by Brian. I came in a week later for my husband to drive it and we decided then that we were going to buy it. Since signing the papers, Brian was on top of things such as phone calls to the insurance, touching base with me about when he'd be in the office and who else would have our paper work if we were able to come in at a time he wasn't there. He made sure to introduce me to the service department and helped me to get the best price on the winter mats I wanted to buy. He also had all of my questions answered when I came in for my inspection sticker and registration. He is also prepared for families- he had a muffin, coloring book and markers ready for my youngest daughter to use while we finished up the sticker and registration. We had an excellent experience at Michaud and will happily recommend them to our family and friends looking for new cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

My experience at Michaud Mitsubishi

My experience at Michaud Mitsubishi was awesome. Dave was very helpful the whole day my mom and I were there. I would recommend Dave and this dealership to anyone I talk to. I am so happy with my new lancer and I will definitely be coming here to purchase my cars from now on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Stay CLEAR

I was happy with this dealership until the piece of crap they sold me had problems. They went out of their way to sell me a car and make me feel comfortable. Now 60 days later, they want to charge me $100.00 just to look at the car with a known problem. Place is a SCAM! RIPOFF! STAY CLEAR! Typical sleazy car dealership! They say and do anything to get you to buy a car then once they seal the deal they don't give a crap about you!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

Great Used Car Purchase Experience

We had a great experience purchasing our "new" car from Michaud, with Dave Moretti as our salesperson. In contrast to other dealerships we visited, Dave was laid back yet helpful, friendly and courteous. He shared with us that he had recently come on board to Michaud after making a career change, and he did so because he believes so strongly in the Michaud business model. If Michaud is attracting sales people like Dave they will continue to be very successful. Another really positive experience was working with Kevin in the finance department. His ability to work miracles and help me get a great rate despite a bankruptcy on my credit report from a few years ago was greatly appreciated, and he was incredibly understanding about it and eager to help. I highly recommend this dealership and wish more "mainstream" car dealerships would follow their model.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Exceptional!!!!!

The funnest car buying experience ever! Dave was fantastic, patient,honest, informative, etc!! There aren't enough words to describe the guys at Michaud Mitsubishi. No high pressure here, just honest, sincere, and fun!! The experience there was suberb. It's the only place to go when car shopping!! Thanks to Michaud Mitsubishi esp. Dave!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Awesomeness

Awsome place, positive attitude sales people. Sales people do not rush you into closing a deal if your not ready. I would definently recommend Michaud Mitsubishi.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.