Reviews
Kim Kowalski was amazing.
Kim Kowalski was amazing. She is very friendly and proactive. Always really interested on helping us to find the car and the deals that could fit better for my husband and me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Pamella! Here at Michaud Mitsubishi, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! We are your feel-good dealership The Management Team
The family atmosphere from the Michauds that flows down
The family atmosphere from the Michauds that flows down through their departments and teams is palpable and makes me trust my time and my money with them, thank you all so much!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. We are your feel-good dealership The Management Team
I wish I could give this place ZERO stars.
I wish I could give this place ZERO stars. from the day I bought the vehicle it had problems and they pushed them aside, turns out I had a serious oil issue. they then had me drive to and from the dealership every single time my oil light came on so they could track it so I could get a replacement engine through my warrantee. WELL these people decided to have me drive back and forth until my car went over the miles on the warrantee and basically said GOOD LUCK. my car shakes, smokes, and DIES all the time and they have done nothing for me. This morning yet again I had a dead car on the side of the road with my 5 year old in the car. 20 degrees out with no heat waiting and hour and half for a tow. DO NOT PURCHASE CARS FROM THEM SCAM ARTISTS. they do NOT care about the liability, they do NOT care about the people they sell cars to, they do NOT care about anything other than money. My personal mechanic warned me that this car could catch FIRE. Does Michaud care.... NOPE. they dont even respond to messages about my car because they wont fix it.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. The Management Team
I have reached out, many, many many times. and nothing has been resolved. I have been told, "nothing I can do" "out of my hands" "sorry this has happened" thats it. so if I reach out AGAIN will something actually be resolved?
and the last time someone reached out it was the owner calling me a liar, berating me, and made me cry. so not helpful. so if someone is going to reach out for help WONDERFUL. I would love to hear what they have to say.
so basically michaud replies to these to look good to the public, and never follows through. they dont want people to know how they really are. because I never heard from them. IMAGINE THAT.
Muito obrigado a todas as pessoas que me ajudaram a
Muito obrigado a todas as pessoas que me ajudaram a adquirir meu novo veículo, amigos e ao vendedor Paulo Almeida com um trabalho extraordinário e com sua gentileza conseguiu me ajudar a escolher meu veículo, todos são muito simpáticos, muito profissionais, foi uma experiência maravilhosa, Eu os recomendo 100%
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Juan, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Paul and our team here at Michaud Mitsubishi are glad to have you as a customer. We are your feel-good dealership The Management Team
This was my best car purchasing experience ever.
This was my best car purchasing experience ever. Great sales team - imagine someone saying that - and the you can't beat the car warranty and price for the Mitsubishi Mirage
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We are your feel-good dealership The Management Team
This is my second car from this place, i had no issue
This is my second car from this place, i had no issue with my first car so i came back to same place to buy a new one. And i recommended here to all of my friends. Mario and Zack is super helpful and friendly. They are willing to help with any type of problem. Thank you for everything guys!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fulya, Thank you so much for your kind words Mario and Zack, and for taking the time to leave us this wonderful feedback! We are your feel-good dealership The Management Team
Facilities in optimal condition and easy to reach, all
Facilities in optimal condition and easy to reach, all the staff ready to make your stay as good as possible, highly recommended.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. We are your feel-good dealership The Management Team
We had a great experience purchasing a used Nissan
We had a great experience purchasing a used Nissan Frontier from George. The entire process was smooth, timely, and all staff were pleasant and helpful. The owner comes out to meet us and introduce us to Paul who overseers service. Had a few questions within a week and got immediate responses from Paul. What was most refreshing was how genuine and easy the process was. No haggling, no sales pitch. Just a nice family oriented business. Will definitely purchase here again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much, Kerry and Jim, for choosing Michaud Mitsubishi! Paul and George will be pleased to hear that you both appreciated your services. Please let us know if we can be of any more assistance. We are your feel-good dealership. The Management Team
0 Stars, terrible post purchase experience Purchased
0 Stars, terrible post purchase experience Purchased my first car entirely under my own name at 19 and traded in my perfectly working car I bought off family for a used Subaru from them and roughly a month later the engine has catastrophic failure. Spun rod bearings due to poor lubrication on top of several other items such as rusted out coolant lines and a frayed timing belt, all of which could have been avoided if they had noted any of wear prior. Traded in a perfectly functional vehicle only to be left without a car for months while they sent it to a separate dealer for repairs. Purchased a complete power train warranty and due to the extent of the damages. The warranty will only cover a portion leaving me with several thousands of dollars in repairs after not even 1,200 miles and a month worth of use. Waiting to hear back from them for months on if they would at least help with the bill (not even pay it in full), only for them to claim that there was nothing they could do and I would have to find another way to pay for even after just purchasing the car from them. Just like every other sleezy dealer, they are only in it to maximize profit margins and to get rid of a car that, quote from the finance manager, "couldn't believe they ever sold to a customer, and should've auctioned." Don't believe everything you see, when push comes to shove they will save a couple bucks to cover themselves
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Mr. Fuller purchased a 13 year old Subaru WRX STI 6-speed with 123,000 miles. He also added a CareGuard Warranty with the purchase. Before vehicles are put for sale on our lot, they undergo a thorough safety/mechanical inspection. Our technicians repair and inspect any known concerns to the best of their ability. Unfortunately, after a little over a month of driving, there was engine failure. Luckily, the CareGuard warranty went to work. We explained to Mr. Fuller that CareGuard went into the engine to look inside and they found that the oil was golden and no sludge of any kind was evident. There is no way of knowing if an engine is going to fail, and that's why we recommend protecting every used vehicle purchase with a service contract. We were always pleasant with Mr. Fuller, giving him an accurate explanation of what Careguard was responsible to pay out on his claim, ( A used engine with approximately the same miles 100k) CareGuard was willing to pay the FULL amount for a similar engine for Mr. Fuller's Subaru. Only a small deductible required. Mr. Fuller was not satisfied and wanted a brand new engine. We stepped up and helped Mr. Fuller to get Careguard to pay $13,500 towards a brand new engine when their protocol was to pay for only a used engine. Then he requested we pay the difference on $5,000. We explained that is not how this works. We did everything we could to help Mr. Fuller deal with these issues.
Great dealership and great people.
Great dealership and great people. Made the purchase of a brand new car for my mother’s. Met our price and drove the car home the same day. The entire staff was great. Highly recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear Kim and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We are your feel-good dealership The Management Team