Reviews
Friendly service.
Friendly service. Was able to finish job quickly. Dave L. kept me informed on the status of work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, bob! We appreciate your kind words about the friendly service and quick turnaround. We’re glad to hear that you felt informed throughout the process. At Royal Kia, we strive for excellent communication and service. We look forward to seeing you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Will was so kind and made the experience a great one.
Will was so kind and made the experience a great one. This is my 3rd new Kia from Royal and their customer service has kept me coming back for 22 years! Will is a perfect part of that team!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're delighted to hear that Will provided you with a great experience during your visit to Royal Kia. It's wonderful to know that our customer service has earned your loyalty over the past 22 years and that you chose us for your third new Kia. We appreciate your business and look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
This was the best experience we have ever had at a car
This was the best experience we have ever had at a car dealership! William was excellent to work with, so nice and thorough. We will definitely purchase a vehicle from Royal in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're thrilled to hear that you had the best experience at Royal Kia and that William made a positive impact during your visit. We appreciate your trust in us and look forward to assisting you with your future vehicle purchases. See you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Excellent, prompt, and responsive communications.
Excellent, prompt, and responsive communications. Straightforward pricing. Easy process. No bait & switch. Pretty much the opposite of other dealers!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience with Royal Kia, particularly with our straightforward pricing and responsive communication. It's great to know we met your expectations and provided a smooth process. We appreciate your feedback and look forward to assisting you again in the future! Best, Todd, Royal Kia feedback@royaltucson.com
We loved having Jesus as our sales person.
We loved having Jesus as our sales person. He took care of us and we will be recommending Royal Kia and Jesus to anyone we know who is in the market.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, Nilka! We’re thrilled to hear that you had a great experience with Jesus at Royal Kia. Your recommendation means a lot to us, and we look forward to assisting you and your friends in the future. Enjoy your new vehicle! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Adviser returned everyone of my calls promptly.
Adviser returned everyone of my calls promptly. Job job was completed on time. All the staff very friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your fantastic review, Allan! We're thrilled to hear that our adviser was prompt in returning your calls and that your job was completed on time. Our friendly staff at Royal Kia is always here to help, and we appreciate your kind words. We look forward to seeing you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
They worked me in really quickly with my sons flat tire
They worked me in really quickly with my sons flat tire on his Kia
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience! We’re glad to hear that we could assist you promptly with your son's flat tire on his Kia. Your feedback is greatly appreciated, and we look forward to helping you again at Royal Kia in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
This is the 2nd time in two years, my 2023 Telluride has
This is the 2nd time in two years, my 2023 Telluride has had a complete failure of the Navigation system following a KIA update flashed on my screen - ending in update failure and loss of all media functions, cameras, alert sensors and a Terrible Static blast that can’t be turned off WITHOUT stopping and turning motor off and restarting car. Matt Moore, Service Manager, was great both times doing what he could to help resolve the issue in both cases. He is who keeps me loyal to KIA. I DO HOPE, the issue has finally been resolved and I can continue supporting Royal Kia. Thank you Matt. .. and KIA.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! I'm glad to hear that Matt was able to assist you effectively during your visits. We appreciate your loyalty to Royal Kia and understand how frustrating the navigation system issues must be. Please feel free to reach out to us if you experience any further difficulties. We hope to continue providing you with outstanding service and support in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
A very cheerful friendly person with a lot of patience
A very cheerful friendly person with a lot of patience and a great style that characterizes him simply incredible at all times I felt with total confidence, all my doubts were resolved thanks to him
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Jorge! We're thrilled to hear that you had such a positive experience at Royal Kia. It's great to know that you felt confident and had all your questions answered. We truly appreciate your kind words and hope to see you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Will was very friendly and knowledgeable.
Will was very friendly and knowledgeable. Took the time to answer all my questions and explain all the warranty options. He was very patient with me as I worked out all the options. This was by far the best car buying experience I have had. Thank you Will for the friendly service. I an beyond happy with my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words, Adam! We are thrilled to hear that you had such a positive experience at Royal Kia. It's great to know that Will was able to assist you with your questions and warranty options. We're delighted that you're happy with your vehicle and look forward to seeing you again in the future. Enjoy your new ride! Best, Todd - Royal Automotive Group, feedback@royaltucson.com