Reviews
The team are always friendly and do their best to keep
The team are always friendly and do their best to keep you updated on the vehicle status.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Kyle! We’re thrilled to hear that you found our team at Royal Kia to be friendly and helpful in keeping you updated on your vehicle's status. We appreciate your support and look forward to serving you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Taylor at Royal Kia was welcoming and her energy was
Taylor at Royal Kia was welcoming and her energy was great, we really liked working with her.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! I'm thrilled to hear that you had a positive experience working with Taylor at Royal Kia. Her welcoming energy truly makes a difference. We appreciate your feedback and look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Taylor Bray provided the specific answers to the
Taylor Bray provided the specific answers to the questions I had regarding the vehicle. In my previous experiences at other dealerships, I have observed that salespeople often lack a comprehensive understanding of the product. However, Taylor Bray conducted thorough research prior to my arrival and made the decision to proceed with the purchase relatively straightforward. Additionally, the fact that I was not transferred to other individuals throughout the process was refreshing. The streamlined approach involving only one person significantly enhanced the overall experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your amazing review! We're thrilled to hear that Taylor Bray provided you with the detailed information you needed regarding your vehicle. At Royal Kia, we strive to make the purchasing process smooth and enjoyable for our customers, so we're glad you appreciated the streamlined approach. We hope to see you again for your future automotive needs! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
We felt that the two salesman ( Jesus and Jesus) were
We felt that the two salesman ( Jesus and Jesus) were terrific. They were up front on all issues with the purchase.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! We're glad that you had a great experience with our sales team, Jesus and Jesus. At Royal Kia, we strive to provide transparency and excellent service to our customers. We appreciate your feedback and look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Wendy took the time to hear what my goal were.
Wendy took the time to hear what my goal were. Also to not apply pressure or lose patience. No games or tactics played.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your thoughtful review! We're thrilled to hear that you felt comfortable and supported during your experience at Royal Kia. Our team prides itself on providing a genuine and pressure-free environment for our customers. We look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Our sales associate Zenya was enjoyable to work with.
Our sales associate Zenya was enjoyable to work with. I felt no pressure and I felt like she was very transparent when discussing cost and options. Zenya and Beto were the best part of our experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Ronald! It's great to know you had such a positive experience with Zenya and Beto at Royal Kia. We're happy that you felt no pressure and appreciated their transparency. We look forward to welcoming you back again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
The service advisor was very knowledgeable and kept me
The service advisor was very knowledgeable and kept me posted on the progress of the vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, James, for your wonderful review! We're thrilled to hear that our service advisor provided you with knowledgeable assistance and kept you informed about your vehicle's progress. At Royal Kia, we strive to offer excellent service, and it's great to know we met your expectations. We look forward to seeing you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Your service department is always very professional.
Your service department is always very professional. They review everything with me and I always feel informed about the condition of my vehicle and the work preformed.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Gail! We're glad to hear that you always feel informed and appreciated in our service department at Royal Kia. Our team strives to provide professional and thorough service, and it's great to know we're meeting your expectations. We look forward to seeing you again for your next service! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
I need to know why I did not get a cargo area cover when
I need to know why I did not get a cargo area cover when I bought the Sportage. Can't really review this dealer until I hear from theml
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback. I appreciate you reaching out regarding your Sportage purchase. Your satisfaction is important to us at Royal Kia. I encourage you to contact me directly so we can address your concerns about the cargo area cover. We hope to improve your experience going forward. Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Jesus and the team at Royal Kia were excellent!
Jesus and the team at Royal Kia were excellent! We are so happy with our new K5! Jesus was amazing and took the time to explain everything to us. Thank you so much!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience with Jesus and that you're happy with your new K5. We appreciate you taking the time to share your feedback and look forward to serving you again at Royal Kia! Enjoy your new vehicle! Best, Todd - Royal Automotive Group, feedback@royaltucson.com