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Volkswagen of Panama City

(301 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (850) 257-7946 (850) 257-7946
Used (850) 257-7974 (850) 257-7974
Service (850) 257-7976 (850) 257-7976

Reviews

(301 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volkswagen of Panama City from DealerRater.

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Mark at VW was able to get me in immediately, let me know

Mark at VW was able to get me in immediately, let me know the estimated price on the phone, texted me to let me know to reach out if I had any questions, notified me when they were done, treated me as a valuable regular customer, and had no surprise expenses upon pickup

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We're delighted to hear about your positive experience with Mark at Volkswagen of Panama City! Providing prompt service, transparent communication, and treating customers with value are top priorities for us. We appreciate your feedback. Thank you for choosing us for your automotive needs, and we look forward to serving you again! Safe travels!

Pleased with 40K Service

Easy to book service appointment online, afternoon appointments get 10% off, Lyft rides offered while waiting within 15 mile radius

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience with our online service booking! We're delighted to hear that you found it easy and convenient. Offering a discount for afternoon appointments and providing Lyft rides within a 15-mile radius while waiting are part of our commitment to ensuring a seamless and pleasant service experience for our customers. Your feedback is appreciated, and we look forward to serving you again in the future.

Clean friendly matt smith did an excellent job putting

Clean friendly matt smith did an excellent job putting things together matt in parts also

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Matt and the parts team provided you with excellent service. A clean and friendly environment, along with a well-coordinated effort, makes for a positive customer experience. We appreciate your kind words and look forward to serving you again!

Everyone is very professional and friendly and helpful.

Everyone is very professional and friendly and helpful. Always a good experience with this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear that your experiences with our dealership have consistently been positive. It's wonderful that you find everyone to be professional, friendly, and helpful. We appreciate your feedback and look forward to continuing to provide excellent service in the future!

Very easy and stress free process with buying my first

Very easy and stress free process with buying my first vehicle. Our salesman Kevin was very honest, helpful, calm and kind to us through the buying process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are very happy to hear that we were able to provide you with an enjoyable experience. Thank you for your business and we look forward to the opportunity to assist you again in the future. Congratulations on your new purchase!

Volkswagen Panama City

Our salesman Kevin was extremely helpful. Very kind, calm, not pushy in anyway, just wanted to give us genuine help and assisted us in finding the best thing for us. Very fair prices as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're delighted to hear about your positive experience with Kevin, your salesman. Providing genuine help and ensuring a comfortable and fair buying process are priorities for us, and we're glad Kevin could assist you in finding the best option. Thank you for choosing us, and we appreciate your trust and business!

It was great working with Kevin.

It was great working with Kevin. He was very open and honest. I will return if I purchase a Volkswagen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We're glad to hear that it was great working with Kevin and that he was open and honest. We appreciate your feedback. Thank you for choosing us, and we hope to see you again in the future! Safe travels!

Mark Skaggs was professional and helpful.

Mark Skaggs was professional and helpful. The service was done quickly and everything I asked them to do they did. I will continue to bring my vehicles to this location for service because of the superior customer service offered here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with Mark Skaggs and our service team! We're delighted to hear that you found the service to be professional, helpful, and completed quickly. It's fantastic to know that you plan to continue bringing your vehicles to our location for service. We appreciate your business and look forward to serving you again in the future!

Matthew Tomasello is wonderful!

Matthew Tomasello is wonderful! He is very knowledgeable and personable. We love him! If we ever need another new car we will be going back to him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Matthew provided you with wonderful service! It's great to know that he was knowledgeable and personable, making your car-buying experience enjoyable. We appreciate your kind words and value your satisfaction. Thank you for choosing us, and we look forward to serving you again in the future. Happy driving!

My experience with there was great and the employees were

My experience with there was great and the employees were super helpful and understanding see you guys soon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that your experience with us was great and that our employees were super helpful and understanding. We appreciate your positive feedback, and we look forward to seeing you again soon. Thank you for choosing us, and we're here for all your future automotive needs!