Reviews
Would definitely recommend!!
Nicole and Ron were both great to work with, they keep us informed with the progress from the beginning to the end. The market is crazy with everything going on but the staff made as easy as possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Charles- Thank you for taking the time to leave your review. Nicole and Ron strive to ensure their customers are informed with the status of their vehicle. We appreciate your patience as we navigate this challenging market. If we can be of any further assistance, please feel free to contact us. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Great Experience
We love our new vehicle and our experience was fast and easy. I had a trade in and we were happy with the trade in value. Great customer service working with Nicole.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Analisa- Thank you for taking the time to leave your review. Nichole strives to provide her customers with great customer service. We hope your are enjoying your new vehicle. If we can be of any further assistance, please feel free to contact us. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Thrilled!!!
I had the best experience ever buying a vehicle at Stapp Toyota. Whitney was our salesperson and she made me a deal I couldn’t refuse. She communicated so well before the sale we hardly had to do anything the day we picked it up. Whitney is a no pressure salesperson and I’ll buy all my cars with her in the future. Let her know what you need and she’ll make it happen. I’m thrilled with my Toyota Camry XSE Hybrid.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeff- Thank you for taking the time to leave your review. I'm happy to hear that you are loving your new Camry XSR Hybrid! Whitney strives to ensure the purchase process is as seamless as can be for her customers. We would be honored to assist you the next time you need a vehicle. The biggest compliment we can receive is our customers who continue to put their trust in us. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Lupita saved my weekend
Lupita was super helpful and got my truck antenna serviced before my over the road trip, which I didn’t expect could happen. She went above and beyond for me. 😎👍
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tim- Thank you for taking the time to leave your review. Lupita strives to provide exceptional service to all her customers. We hope you had a great road trip! Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Is this the same Stapp?
Well, you asked for it. We were notified recently by Toyota that a Recall had been issued for the Stability Control on our 2020 Highlander, so we, naturally, called Stapp to arrange for the work to be done. Question 1: Can we wait while the work is done? Answer: xxxx no. Deduct one star from rating. Question 2: Then can we have a loaner, so we don't have to drive a chase vehicle to retrieve, then return, the Highlander driver? Answer: No. Deduct second star. Then, when we picked up the car the driver's display was blacked out and it took some time to get our normal controls back on screen. Deduct another star. Overall, not the type of experience we had come to expect from Stapp, with which we have been doing business for over ten years. Deduct the fourth star. What happened?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Yutch- I'm sorry to hear that your service appointment did meet your expectations. This specific recall is a computer based update that can take several hours to complete. We do have rental vehicles available, however they are currently booked out several weeks. With this software update the settings are reset back to the factory settings, we strive to get the settings reset, and apologize if we missed one. If you have any other concerns, please feel free to contact us. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Friendly and accommodating
Cory was my sales consultant and was extremely friendly and helpful throughout the entire buying process. I’m very happy with my experience at this location.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chris- Thank you for taking the time to leave your review. Cory strives to provide a positive purchase experience for all his customers. He'll be happy to hear he was able to do that for you. If you have any questions about your new vehicle, please feel free to contact us. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Great Experience!
Buying a car at Stapp Toyota was easy. I like that there was no pressure and I trusted the salesman. I love the Highland I bought!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kim- Thank you for your review! We strive to provide a positive purchase experience to all our customers. I'm happy to hear that you love your Highlander and hope you will enjoy it for many years to come. If I can be of any further assistance, please feel free to contact me. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Great response from the contact person there.
Great response from the contact person there. Helping with my research at this point and still considering.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ray- Thank you for your review! If we can be of any further assistance in your research journey please do not hesitate to contact us. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Service Department
I showed up for my appointment, went into the service office, and was greeted immediately. My paperwork was ready and the process was painless. The shuttle was not available but they called an Uber for me. My only problem was that I had to find a ride back to pick up my car. Overall a great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Terri- Thank you for taking the time to leave your review. We strive to making getting a vehicle serviced with us as convenient as possible. We look forward to serving you the next time your vehicle needs service. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Great Dealership
Everyone at this dealership go out of their way to make you feel appreciated. We’ve bought two vehicles from them & have had all our Toyotas serviced there. Great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dan- Thank you for being one of our loyal customers! We strive to earn your business each time you visit us. If we can be of any assistance, please feel free to contact us. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com