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Gunn Acura

(1,051 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2017 consumer dealer award

Reviews

(1,051 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gunn Acura from DealerRater.

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Christian in Service Excellent customer service

Christian let me know what my car needed, worked with me on a day for a loaner car, was more than pleasant, kept his word, fixed my car and had it ready on time, and made me feel like I had his total attention and care.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fast service

I took my car in for an oil change and it was completed in under an hour. Great customer service! I will definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Painless car buying experience

This was the easiest purchase I have ever made. The hardest part was picking out the color combination for the RDX. Jim was great to deal with. He really knew the product well and was able to answer all of our questions. I highly recommend Gunn Acura.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Charles Service Department

Charles was extra professional and extra courteous. I had two visits with him within one week... I hope to be serviced by Charles every time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great product, great dealership

I highly recommend the Gunn Acura dealership. Everything from beginning to end of my Acura purchase was informative and professional, making this the easiest and most pleasant car buying experience ever. My thanks to Adam and Andrew and all who worked on my auto purchase, and for getting me through the paperwork in a timely fashion. I have the car I wanted for a long time at a great price. Couldn't be better.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Will is awesome!

I was originally communicating with Coby, when I started thinking about a new Acura. Coby was with another customer, so I was introduced to Will. He was very patient and knew more about the TLX than I ever dreamed. We settled on the Advanced Package and a special protective coating. The only downside was that our wait time was not a couple of hours, but turned into 6-6 1/2 hours to get our car. We left for a while and when I returned, Will made sure that I was compensated for my time. It was late, but he still took the time to go over every little detail of the car and even preset all the bells and whistles to my liking. Well, one week later my son threw up all over the inside and outside of the car!!!!! After working on it for 2 1/2 hours, I called Will almost in tears. He told me to bring it by and was waiting outside for me. Let's just say... the car is as good as new! Will rocks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great experience as expected

Gunn dealerhips overall are excellent. I have done business with Gunn Honda, Gunn Nissan and now Gunn Acura. As always a pleasure. Brady was able to honor the lease special that was advertised online for the 2017 TLX. Michael made the shopping experience a very stress free and pleasurable one and Jose was very engaging during the closing of the deal. Both Brady and Michael followed up several times during the days after the purchase to make sure that everything was going well and to assist if I had any questions regarding the vehicle. I am sure I will be back in the future to either lease or purchase a vehicle from them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service Visit

I had my Acura TLX serviced and I was most satisfied with my visit. I was doubtful about taking it in for the oil change since you always hear about up pricing. But this was not case. Highly recommend Gunn Acura in San Antonio and my Service Consultant Brendan Moura

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Accurate appointment with accurate information.

Mr. Spencer did a very good job of respecting my work schedule and provided accurate information about what was needed to overcome maintenance issues. He was courteous and professional with every phase of the scheduled vehicle maintenance, repairs and multipoint inspection. Mr Spencer made the visit as pleasant as it could be. Ronald

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

HORRIBLE

Today was the second visit to Gunn Acura service and I promise there will NOT be a third time! Each visit had two simple service items-oil change, replace battery terminal; oil change and state inspection. They allegedly did the oil changes, but now I have little faith they even did that! Never looked at the battery terminal and never did the inspection albeit noted on the service write up!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.