Kendall Subaru of Eugene

The only trouble I had was getting a call center in Idaho and not the dealership locally. I spent at least 15 minutes on the phone when I could have just driven over and got my battery charged without an appointment.

We needed to have our flat tire repaired & our battery tested after it died due to hazard warning lights being on for 2.5 hours.

Subaru has been my main car of choice for 30 years. Kendall Subaru has been my dealer and maintenance choice for 20 of those years. As always, and seriously, this recent oil change and inspection was truly satisfactory and joyful. Thank you all.

As a woman, my fear is that I will pick up my car from routine service/maintenance and it will not run and I will be told that it is not anything the service center did. It happened at Kendall Subaru. They overfilled my oil during an oil change. It resulted in my car becoming unsafe to drive immediately after picking it up. They would not return phone calls and when they did, they denied, gaslighted and man-splained. I took it back in (driving unsafely) and they found their mistake and rechanged the oil. No apology, just a couple of free car wash coupons. I left a message for the service manger Kara, who has not returned my call. Not a place for women, I felt bullied, discounted and essentially was blamed for the whole incident until they could no longer deny it. What a giant hairball! Will stick with my trusted B&G Auto Repair.

I love my Subaru and feel good that there is a good and friendly service department to keep it running at its best. The folks at Eugene, Oregon's Subaru dealership are friendly and efficient.

Absolutely great experience on a 3hr recall visit . Clean , masked,efficient , professional and got me out in a shorter time than expected . Excellent work and service.

The best service department I’ve ever had the pleasure of dealing with. Especially Brandon Burns. He is the best and explains the situation, talks to me like a person that is not auto knowledgeable. The service department here is outstanding. They even cleaned the outside of my very dusty car. I love these guys!

Your Eugene staff was excellent In COVID protocol! I felt uncomfortable when there was no customer safe distancing set up as I tried to enter the crowded service door. I stood outside the door until someone noticed the jam up. A controlled entrance and safe distance/staging area outside??

Oil change on a Friday afternoon. Said it would be 1.5 hours, out of there in less than 1. Tires rotated free too. Great experience

Stephen in the service dept was great. The techs that worked in my car were very good. Stephen made me feel very good about this dealership which is not the feeling I had after buying my car. I do not have the greatest feeling with the sales area of this dealership.