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Russ Darrow Kia of Wauwatosa

(1,740 reviews)
Visit Russ Darrow Kia of Wauwatosa
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 8 awards
2025 state dealer award 2024 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (877) 423-5859 (877) 423-5859
Used (414) 269-8713 (414) 269-8713
Service (414) 312-4815 (414) 312-4815

Reviews

(1,740 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Kia of Wauwatosa from DealerRater.

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Mike Duda worked out the best deal for me and my budget....

Mike Duda worked out the best deal for me and my budget. He was patient and very informative. Will definitely do business with him again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mike is AMAZING!! Mike was awesome and treated me like...

Mike is AMAZING!! Mike was awesome and treated me like family through the entire process highly recommend him to anyone who is looking to buy a new car! He will definitely get the job done for you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Michael Duda was great. I would recommend him in a...

Michael Duda was great. I would recommend him in a heartbeat. He was professional, polite, and got me a great deal. The entire staff was amazing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Michael was awesome!! He went above and beyond in...

Michael was awesome!! He went above and beyond in helping my husband and I purchase our Nissan Quest. He was very personable and made us feel welcome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was just kicking tires....

I did not buy a car. I stopped by the dealership while my wife was at the mall to see the Telluride. I told Valencia upfront that she didn't need to waste time with me but she still answered all my questions, offered me a drive and spent some valuble selling time with me. Her manager came over to say hi too. It was nice. When ready I will consider her and the guys there!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My visit was great and amazing staff. Valencia was very...

My visit was great and amazing staff. Valencia was very helpful making sure I found the right vehicle. I know I was very difficult to work with, but she was very patient with me. Thanks for all the help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very professional and gave me a detailed insights on my...

Very professional and gave me a detailed insights on my car and its condition, I look forward to my next service visit knowing I will be greatly taken care of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Thank you for keeping me updated on the status of my car....

Thank you for keeping me updated on the status of my car. Thank you for being persistent on my check engine light. You went above and beyond.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Terrible Sales Service

BUYER BEWARE: This is a terrible dealership. Mike Duda, no one cares how great you think you are. He spent several minutes telling my about all his awards and how great he thinks he is. I can tell you this, great job at LOSING a sale! Be careful with this dealership. This rep has plenty of bad reviews. If Russ Darrow is willing to hire and keep this guy how do you think they run the dealership. If Kia knew how I was handled I am confident they would pull their Kia dealership. Do your research first on Russ Darrow Kia and specifically this rep.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

David was awesome, very friendly and helpful will...

David was awesome, very friendly and helpful will recommend them to all my family and friends. I truly felt appreciated and welcomed even though they were extremely busy...I didn't feel like I was just a number

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.