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Russ Darrow Kia of Wauwatosa

(1,763 reviews)
Visit Russ Darrow Kia of Wauwatosa
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 8 awards
2025 state dealer award 2024 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (877) 423-5859 (877) 423-5859
Used (414) 269-8713 (414) 269-8713
Service (414) 312-4815 (414) 312-4815

Reviews

(1,763 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Kia of Wauwatosa from DealerRater.

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Wonderful Staff

They helped me pick out the best vehicle for me and my budget. I appreciate the time they took out to help me. I will recommend Kia Motors to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Car buyer

Valencia was great, my entire car buying process was stress- free and everything went smoothly. I am a very satisfied customer. I love my Kia .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Enthusiasm+satisfaction=Happy customer

My salesperson was very enthusiastic upon his first hello. Throughout the car buying process he was upbeat and made sure that I was in the loop. He made sure that I walked out with not only the vehicle I wanted but everything to meet my needs and my vehicle thereafter.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Best experience ever!

Casey and Steve helped me purchase my first car and it was truly the best experience ever! I am confident that my choice was the best and I’m so grateful for their help! Thank you!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Satisfied

I’m always pleased with the service I get. They finished my car in a timely fashion and it was vacuumed. I like how I can drop my car off early and then pick it up when the work is all done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

2nd kia

The biggest quality to me was knowing I (and by extension my family) was feeling safe and taken care of. PHENOMENAL! THANKS RIO AND KEVIN!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience

Valencia Wallace was my sales person and she was the bomb!!!! I was in and out of the dealership within a few hours and I love my new Sorento!! I would definitely recommend this dealership to anyone looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Easy, short time and courteous.

Courteous at every visit wether big or small fix for your car. Answer all questions about your car, in a manner that is thoroughly understood., plus they wash and vacuum your car. Just moved back to Wisconsin from Sam Diego which none of the above would have happened.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Customer Service

My experience with Russ Darrow Kia of Wauwatosa was pleasant. The staff was extremely friendly and courteous. I am thankful for my decision to purchase my vehicle from here. Looking forward to my next oil change 😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Service

Over all great inspection, to my needs and concerns. Keep up the good work ladies and gentlemen, I really appreciate it! Thanks Again Service Dept

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.