Reviews
Amazing
I went to the dealership around noon with a suv i bought from another dealership the week prior and they were able to get me a new car in three hours through buyers remorse. I am now happy and will be their customer for life. Thank you Casey.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Review
Overall good experience. Finance portion of sale took a looooooong time. Nothing against the person I delt with, I believe it could be made more efficient. Josh and Mark worked with me and genuinely wanted to make a deal. I’ll be back to work with Josh again.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
2019 Kia Sorento AWD
I came in to refinance my 2017 Kia sorento and Michael Zippidy Duda, Rio, and Kevin made my holiday weekend the best ever with a New Lease on a LOADED up 2019 Kia Sorento EX!!! I highly recommend this dealership and these dudes to care of you and put you in the best situation they possibly can. Thank You so MUCH!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Perfect
Just bought yet another new car from here. Love the dealership and the people. Mike was fantastic! He was fun and he had to deal with me and made it out alive. Took care of me without a dought ! Steve Garner, always a pleasure seeing him and working with him. He does the finishing touches for me and than some . Will continue to go there every time I need a new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Too much emphasis on warranty vs Loan terms
This process takes entirely too long. Love the car, our salesman was new but did fine. Had to stay on top of internet promised dealer discount. Everyone was very nice and good personalities. Love the car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Auto Purchase
This is the my third purchase at Russ Darrow Kia and the customer service they provide is amazing. They go above on beyond to make sure that you are 100% happy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Friendly and accommodating
They work very well with us on the trade in value and purchasing of the new car. Very friendly and accommodating. Very genuine people. Thank you for making our buying experience a good one!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Salesmanship!!
Loved my experience here at Russ Darrow Kia today!! Came in to get a quote and advice about repairing a lease and ended up leaving with a brand new Sportage thanks to the amazing attention that Mike Duda gave us!! His ability to listen to our needs and wants and turn it into our best case scenario turned a problem into a solution! 10/10 would recommend this man and location for any car needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fast, Fun, & Easy
As soon as I walked into the dealership I was immediately welcomed and felt great energy. I found a car that was right up my alley within the first half hour, test drove, and found a financial plan that was perfect for me. Every one apart of the process made it fun, fast, and easy for me to get what I was looking for. I highly recommend this dealership without a doubt!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Happy Birthday to Me with Kia
Kevin, Rio, Michael Zippidy Duda, and Lavora made my birthday wishes come true! They helped me into a new 2019 Kia Sorento. I am super happy and it's my first new car EVER! Thank you crew at Russ Darrow Kia Wauwatosa!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car