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Russ Darrow Kia of Wauwatosa

(1,763 reviews)
Visit Russ Darrow Kia of Wauwatosa
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 8 awards
2025 state dealer award 2024 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (877) 423-5859 (877) 423-5859
Used (414) 269-8713 (414) 269-8713
Service (414) 312-4815 (414) 312-4815

Reviews

(1,763 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Kia of Wauwatosa from DealerRater.

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Amazing

I went to the dealership around noon with a suv i bought from another dealership the week prior and they were able to get me a new car in three hours through buyers remorse. I am now happy and will be their customer for life. Thank you Casey.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Review

Overall good experience. Finance portion of sale took a looooooong time. Nothing against the person I delt with, I believe it could be made more efficient. Josh and Mark worked with me and genuinely wanted to make a deal. I’ll be back to work with Josh again.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

2019 Kia Sorento AWD

I came in to refinance my 2017 Kia sorento and Michael Zippidy Duda, Rio, and Kevin made my holiday weekend the best ever with a New Lease on a LOADED up 2019 Kia Sorento EX!!! I highly recommend this dealership and these dudes to care of you and put you in the best situation they possibly can. Thank You so MUCH!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Perfect

Just bought yet another new car from here. Love the dealership and the people. Mike was fantastic! He was fun and he had to deal with me and made it out alive. Took care of me without a dought ! Steve Garner, always a pleasure seeing him and working with him. He does the finishing touches for me and than some . Will continue to go there every time I need a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Too much emphasis on warranty vs Loan terms

This process takes entirely too long. Love the car, our salesman was new but did fine. Had to stay on top of internet promised dealer discount. Everyone was very nice and good personalities. Love the car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Auto Purchase

This is the my third purchase at Russ Darrow Kia and the customer service they provide is amazing. They go above on beyond to make sure that you are 100% happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly and accommodating

They work very well with us on the trade in value and purchasing of the new car. Very friendly and accommodating. Very genuine people. Thank you for making our buying experience a good one!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Salesmanship!!

Loved my experience here at Russ Darrow Kia today!! Came in to get a quote and advice about repairing a lease and ended up leaving with a brand new Sportage thanks to the amazing attention that Mike Duda gave us!! His ability to listen to our needs and wants and turn it into our best case scenario turned a problem into a solution! 10/10 would recommend this man and location for any car needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fast, Fun, & Easy

As soon as I walked into the dealership I was immediately welcomed and felt great energy. I found a car that was right up my alley within the first half hour, test drove, and found a financial plan that was perfect for me. Every one apart of the process made it fun, fast, and easy for me to get what I was looking for. I highly recommend this dealership without a doubt!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Happy Birthday to Me with Kia

Kevin, Rio, Michael Zippidy Duda, and Lavora made my birthday wishes come true! They helped me into a new 2019 Kia Sorento. I am super happy and it's my first new car EVER! Thank you crew at Russ Darrow Kia Wauwatosa!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.