Reviews
Great people great service
They were all very nice people. They go a long way to make sure they can help you out. I recomended these guys for sure.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mr Bryden is just another "USED CAR SALESMAN"; MILEAGE ISSUE
I will NEVER Buy another Thing from this Arrogant xxx of a Dealer as I have purchased dozens of vehicles in my lifetime and these guys take the cake. After depending on Mr Bryden's sales manage, Jeff to be my eyes and ears on a King Ranch F 250 truck I could not see and he has his own wife Rene drive the car to me in Florida, it arrived with: 1) Broken AC Compressor 2) Broken Shifter that could make the truck jump into Reverse. 3) A Locked Up Rear Caliper and a Left Rear Brake lining that was Swiss Cheese 4) Bald Rear Tires 5) Diesel Puffing 6) Broken CD player All in All it cost me over $3,800.00 So the Savings of Purchasing Out of State were wiped out Plus I had the hassle of running around getting everything repaired that THIS IDIOT should have done. So basically this dealership sent the GM's wife on a trip without properly checking the safety of the vehicle and not only put her life in jeopardy but mine as well as I towed and could not figure out why the brakes were not stopping. UPDATE: I now have found out that the MILEAGE HAS BEEN ROLLED BACK 75,000 miles ON THIS VEHICLE RIGHT BEFORE Mr Bryden bought the Truck making this Truck a 200,000 MILE Truck. NO WONDER 2,000 miles Into Owning the Truck the HEAD GASKET AND BOTH HEADS FAILED OUT OF STATE ON ME AND COST ANOTHER $6,000.00. What is a FORD DEALER Doing Selling a Truck with Mileage and Other Above Issues? Because Scott Bryden is an Greedy Arrogant xxx. That's why. After politely explaining this to the owner Mr Bryden, he was so arrogant in his email that it prompted me to write this EXACT TRUTHFUL REVIEW as Mr Bryden does not seem to give a crap about anyone BUT HIMSELF. SO F OFF STEVE and I Hope You Use Your Profits Up on Medical Bills.,, xxxxxxx. Hope you go out of business.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
It's worth noting this person, on or around April 16, 2018, signed on the line that said, "This vehicle sold as is with no warranty as to mechanical condition. True Mileage Unknown" because he knew those were the terms of sale. Now, he is shocked about the mileage and that he bought an as is truck. Another item he doesn't mention is BRYDEN FORD PAID HALF OF THE AIR CONDITIONER REPAIR. We had no obligation to, but did so as a courtesy. Also, our General Manager, Jeff Price, had his wife drive this truck to Florida. He would not have done so if he didn't feel the truck was safe. In his email to me, he listed some items he wasn't expecting on the 13-year-old truck with unknown miles and then included "Don’t get me wrong as I like the truck, just all this extra running around and work makes me feel like I have been Flim Flamed." He liked the truck! :) This was my (Scott Bryden) exact response by email on 5/17/18 at 10:32 AM that he claims was so arrogant. I did not sugar coat the wording, however there was no reason to sugar coat a response. "I am out of the office for a few days. I know the truck. I know you wired money to us. I know you drove the truck for a lot of miles before taking Mrs. Price to the airport. I know you agreed to buy the truck as-is. I know you’ve had the truck for a month. I know the agreement you had with Jeff was “If the truck runs and drives and makes it to Florida, I’m happy.” It made it to Florida, it runs and drives, you signed for it, and it’s yours. I still think it’s a good value for what it is. Plus, you didn’t have to take the time and effort to come here and drive it home. We came to you. You haven’t figured that value into the equation. Thank you for your business. We made an as-is transaction on a thirteen-year-old truck with a lot of miles. Jeff made an effort to describe some of the cosmetic defects and anything he knew about the truck – including the odometer discrepancy. We did our best to disclose what we knew. You said, “If the truck runs and drives and makes it to Florida, I’m happy.” It did. Scott Bryden President Bryden Ford Durand, IL"
Excellent Customer Service!
Although I did not purchase a vehicle I must say that Bryden Ford has that small town hospitality. Kiefer is very knowledgeable on the vehicles and is very kind and understanding. All in all excellent experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Worth the drive
We drove from Madison wi area to purchase the truck walked in test drove it. And hung out with the two gentlemen inside kiefer, and George until or bank got back to us. They told us a lot about dealerships and the funny stories they have of people purchasing vechiles. They are a small town dealership there for the customer no pressure buying just sit back and talk while you decide what car you want.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Used Ford
Good experience all around. Very pleasant people. Length of time to finish the transaction was shorter than expected which was appreciated. Looking forward to my new (used) car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was a great experience.
I found a Truck I wanted at another dealership, (F350 Quad Cab, Lariat, +Diesel 2017 New+ Ruby Red) Darrell said they could get me that Truck, for that price. Well we made the deal and I could not be happier, and Thanks to all , Darrell,Robert,George,Kiefer,+ Scott.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bought a used car, had some issues and they resolved them
They negotiated with me a fair price on a used car, I paid cash. Once I drove the car off the lot I discovered an issue. I was able to take the car back and they fixed the problem.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Bryden Ford and everyone there was great to work with!
These guys were top notch..small town dealership that truly cares about each potential customer that walks through their doors. They offered me a great price on my 2015 F250 on a trade and I ended up buying a 2018 F250 from them! Not to mention the new truck was close to 200 miles away, working on a deal and not having the truck present was nerve racking..I went to about 6 other dealerships in a month window and none of the other dealerships did what these guys did. What a wonderful experience dealing with this Ford store. Thank you to all that helped me get what I wanted. You guys Rock!! #BrydenFord #Durand
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The car of my dreams!!!
I was finally able to afford the car of my dreams and Kiefer Petrow and Scott Bryden made it happen, they found the color and more opps then I even thought about. I love my car and once I learn that I can't double clutch in her it will be all much fun... I will be taking her to Alabama soon.. I have known Jeff Price and Scott for many years. Great guys..Thank you for my Scarlett,I love her very much...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great people, and fast to answer.
They were very nice and helpful willing to answer any questions I had in the matter of minutes. I never sent an email and didn’t get a response within 2 hours. Would recommend to anyone!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car