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Bryden Ford

(43 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:00am–6:00pm 8:00am–5:00pm
Tuesday 8:00am–6:00pm 8:00am–5:00pm
Wednesday 8:00am–6:00pm 8:00am–5:00pm
Thursday 8:00am–6:00pm 8:00am–5:00pm
Friday 8:00am–6:00pm 8:00am–4:30pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed

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New (877) 884-2602 (877) 884-2602
Used (877) 887-9984 (877) 887-9984
Service (877) 876-6013 (877) 876-6013

Inventory

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About our dealership

This seller has been on Cars.com since January 2020.
The Bryden family has been in the car business since 1945 and Bryden Ford has been here since 1991 - taking over a franchise that started probably in the 1940's.

We're only about 19 miles from Rockford Beloit Monroe and Freeport. We are very competitive in the marketplace and take pride in the quality of our people and our vehicles. Give us a try! You'll be glad you did!

We're located at 303 Center Street here in downtown Durand. Check out for yourself our new Ford Pre-Owned of many makes and models including Certified Pre-Owned genuine Ford Parts and top quality Service in the stateline area!
WE'RE CLOSER THAN YOU THINK! Our Guests Become Friends!

Service center

Phone number (877) 876-6013

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–4:30pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(43 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bryden Ford from DealerRater.

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Great service, pricing and always great dealing with

Great service, pricing and always great dealing with them.. I will continue to get my vehicle serviced by them

Great service, pricing and always great dealing with

Great service, pricing and always great dealing with them.. I will continue to get my vehicle serviced by them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Everyone was nice and did he work good and fast.

Everyone was nice and did he work good and fast. The service people even reset the das

Everyone was nice and did he work good and fast.

Everyone was nice and did he work good and fast. The service people even reset the das

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Excellent service was received.

Excellent service was received. We highly recommend Bryden Ford for all of our service requirements

Excellent service was received.

Excellent service was received. We highly recommend Bryden Ford for all of our service requirements

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Friendly service keeping me informed of progress on that

Friendly service keeping me informed of progress on that service. Reminding me when next service would be needed. Friendly people in department of the billing treated me as a person not just a client.

Friendly service keeping me informed of progress on that

Friendly service keeping me informed of progress on that service. Reminding me when next service would be needed. Friendly people in department of the billing treated me as a person not just a client.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Service Dept, and the office personal, and the owner, and

Service Dept, and the office personal, and the owner, and the business manger, are very helpful, nice to deal with.

Service Dept, and the office personal, and the owner, and

Service Dept, and the office personal, and the owner, and the business manger, are very helpful, nice to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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It Took three phone calls to get an appointment.

It Took three phone calls to get an appointment. No one schedules service over the noon hour.

It Took three phone calls to get an appointment.

It Took three phone calls to get an appointment. No one schedules service over the noon hour.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Great people work there.

Great people work there. If your looking for a truck or car come and see Jeff or George

Great people work there.

Great people work there. If your looking for a truck or car come and see Jeff or George

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Jeff Price got me an amazing deal and outfitted my

Jeff Price got me an amazing deal and outfitted my vehicle to my specs in a very timely manner. He went above and beyond in all areas. Go this dealership with confidence . Althought I did not buy a truck Jeff s known as the local expert on everything Ford, especially trucks . .

Jeff Price got me an amazing deal and outfitted my

Jeff Price got me an amazing deal and outfitted my vehicle to my specs in a very timely manner. He went above and beyond in all areas. Go this dealership with confidence . Althought I did not buy a truck Jeff s known as the local expert on everything Ford, especially trucks . .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you Brian! We enjoy having you as our guest! I wish you Happy Motoring! Scott Bryden President

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Review for Bryden Ford in Durand Illinois 112823 I

Review for Bryden Ford in Durand Illinois 112823 I contacted the service department because I needed to replace my dipstick tube. I purchased the part and decided it might be better to let a Ford dealership install it. I dropped off my vehicle on Sunday night November 12th. I never received a phone call or an estimate. I called them on November 14th nothing was done with my truck. On November 16th I stopped at the dealership and found the tube was rusted and they advised they needed to replace some bolts. Still no estimate. I contacted the service department on Tuesday November 21, they advised they were waiting for parts. Still no estimate no update on the status when I would see my truck. I called on Monday November 27, I was advised they needed to remove the oil pan, but it would be done on Tuesday. Still no estimate. Again, I called on Tuesday November 28th and they advised me it was being “buttoned up” and I could pick it up. When I arrived and received my bill, I was amazed how my job was done with $2,054.86 worth the labor and an additional parts and shop supplies bringing the total to $2,972.81 with one phone from them or an estimate. I WILL NOT BRING ANYTHING ELSE TO THEM EVER. I could have done the job myself for several thousand dollars less. The dealership is unprofessional, and they don’t know how to use the phone. I had no contact directly from them in 15 days they had my vehicle or any type of an estimate. I know parts fail but it costs them nothing to pick up the phone and keep a customer informed. I have been driving Ford vehicles since 1977. This wasn’t a Ford problem. Respectfully submitted, John Conevera Rockford IL

Review for Bryden Ford in Durand Illinois 112823 I

Review for Bryden Ford in Durand Illinois 112823 I contacted the service department because I needed to replace my dipstick tube. I purchased the part and decided it might be better to let a Ford dealership install it. I dropped off my vehicle on Sunday night November 12th. I never received a phone call or an estimate. I called them on November 14th nothing was done with my truck. On November 16th I stopped at the dealership and found the tube was rusted and they advised they needed to replace some bolts. Still no estimate. I contacted the service department on Tuesday November 21, they advised they were waiting for parts. Still no estimate no update on the status when I would see my truck. I called on Monday November 27, I was advised they needed to remove the oil pan, but it would be done on Tuesday. Still no estimate. Again, I called on Tuesday November 28th and they advised me it was being “buttoned up” and I could pick it up. When I arrived and received my bill, I was amazed how my job was done with $2,054.86 worth the labor and an additional parts and shop supplies bringing the total to $2,972.81 with one phone from them or an estimate. I WILL NOT BRING ANYTHING ELSE TO THEM EVER. I could have done the job myself for several thousand dollars less. The dealership is unprofessional, and they don’t know how to use the phone. I had no contact directly from them in 15 days they had my vehicle or any type of an estimate. I know parts fail but it costs them nothing to pick up the phone and keep a customer informed. I have been driving Ford vehicles since 1977. This wasn’t a Ford problem. Respectfully submitted, John Conevera Rockford IL

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Excellent communication fair prices and super easy to

Excellent communication fair prices and super easy to work with. Our buying experience took about 2 hours total and they were great with our littles. We drove 3 hours to buy from here and don’t regret it one bit.

Excellent communication fair prices and super easy to

Excellent communication fair prices and super easy to work with. Our buying experience took about 2 hours total and they were great with our littles. We drove 3 hours to buy from here and don’t regret it one bit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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