Dave Smith Coeur d'Alene

I went and got a used car from the DS dealership in kellogg, it was a great looking rig had low mileage and a lot of hidden problems. I asked them if there before I bought it if I could have it transfered so i can look at it and test drive it since I lived in CDA. They denied it because they didnt want to. So the nice part was they got a ride for us over to kellogg but only so they can get the car sold faster. Well the car was great and they must have lied to us about a full service check because I saw things that should have been reported. I was sketchy because I pointed out the tires were pretty low on tread. We also had to put gas into the car just so we can get home with gas left over YAY! Well a week later we had a tire literally pop off the bead of the wheel. So I had the tire checked out and put back on, well the tire had a hole which 3 tire stores said it was so small that it could have held air for a long time and slowly leaked out causing the tire to come off the bead on a slow roll. Explained to DS and they pretty much said oh well, NICE. Well its now been two weeks and guess what same tire, side, are, and its FLAT hmmm. So I had the Auto Center evaluate my car to see what else could go wrong. Make it short, I have wheel spacers on aftermarket wheels which have caused the bearings, suspension, alignment, brakes to prematurely fail and the tires have been patched more then once and not by my order. The two front tires have 2+ patches and one wheel is bent YAY. Now my car has started stammering at idle WHAT ELSE IS GOING WRONG. Then still no answers from DS and obviously no call backs of course nothing new. I just cant believe I paid the amount I did for so much work needed already and Im a xxxx mechanic, I am scared thats not good.

Here is the e-mail I sent to DSM regarding my experience with them: I was just hoping to let someone know about my experience at Dave Smith. Back in February of this year I started shopping for a 2010 Terrain. I had spoken with several dealers including DSM. I chose DSM because my salesman—JD Coseo “promised” and “swore” to me that I would get between Kelly Blue Book and NADA guides for my trade in and went on to state that “we always average the two to come with the trade in”. The other GMC dealers were going to give between 11,500 and 12,000 and that was around what KBB had my Murano listed for. I ordered my Terrain on 2/22/10. That day I also inquired about the free night at the hotel with the water park. I was told by JD that “we will deal with that when it got closer” and he assured me that DSM would be happy to put my son up for the night when I came up to pick up my Terrain. Some friends of mine bought a car through Anthony in Feb of this year and were treated to a night at the hotel along with water park passes. My first mistake was going through JD and not Anthony. In May I called the accessories department and ordered Husky liners all around as well as a cargo liner. I was assured that these would be ordered and available for use when my Terrain arrived in June. My Terrain arrived to DSM on 6/11. I called JD on 6/15 and said I was coming up to get my Terrain. He happily said “no problem”. He did say that “there was going to be a problem with the hotel though”. He explained that “some dealers offer extras to their customers but he couldn’t”. I just really felt like I should have been told that from the beginning. My son was excited to go and have fun. This was my first disappointment. It made me feel that since I ordered my car that I was a sure thing to buy and no extra effort was necessary to swoon me. That is fine if that is how DSM chooses to do business. When I arrived in Kellogg in 6/15, it was after 5 and it took over 2 hours to get there. All was fine until I had to meet with the manager in the ‘little room’ to go over trade in price. Earlier in the day I had entered the appropriate info about my 2004 Nissan Murano into KBB and Nada Guides. For a clean Murano KBB had 11,700 and NADA had it listed at 13,000. The manager agreed that my car was in great shape for 103,000 miles, even exclaiming that he hadn’t seen a car in that good of shape. My initial offer was 9,000. Even after I explained that JD had “promised me at least KBB” etc…the price went up to 9,500. To say the least I was not happy. I felt used, lied to and mis-treated. If DSM had no intention of meeting KBB then I should not have been told that. Upon confronting JD, he agreed that he lied and I told him never to lie to his customers again. I would never do that to my customers! To top off all of the letdowns, my Husky liner or Cargo liner was not in and now was going to have to be mailed to me. I realize that DSM has “invoice pricing”, but if you’re going to make your money by stealing trades, I suggest you become a little more transparent about that and be honest with customers. If I would have been told from the beginning, “Hey listen, we rarely meet KBB that is how we keep prices low on the other end”, I would have felt more prepared and not lied to. I refused to sign the customer satisfaction paper, because, I obviously was not satisfied. By the time I finally got over to Tim in finance I was emotionally exhausted, frustrated and ready to cry. This had become a horrible experience. Tim also asked me to sign the customer satisfaction and I again refused and explained why. He apologized profusely and said that he would talk to some fellow managers in the morning about what had happened. The next day Tim did call me back with a final figure of 10,000 for my car, which was still far below what I deserved. I felt trapped into buying the Terrain. They were selling like hot cakes and you guys could have cared less about me because you knew it would sell. It really makes me sad if this is how you choose to do business. We all have choices in life and I will choose never to set foot there again. What is interesting about this is that my dad came up awhile back and paid cash for 4 trucks. He felt like he was hosed on his trade-ins too and was going to gage my experience on whether he would ever come back to DSM. Obviously he is never coming back and neither am I. I will tell my story and experience to anyone looking for a car. You guys may have stole $1500 from me but my dad will spend his $150K somewhere else this year. I finally received my Husky liners on the 25th and still have yet to see the cargo liner. Just icing on the cake of your very poor customer service. Amber McCaw

sold my mother $3750 extend warranty. mary said was just like factory warranty my mother is 76 years old and has heart failre and now kiney failure wich they knew about and recomeded this company (warranty solutions)inner cooler went out and tey denied the claim after her truck was towed to ford garage .rich neyman said it was coverd over 14 day in shop and 17 phone calles to mary and rich at dave smiths and then being blowen off and told to call (don santos wachovia)and (mike santos warranty soluations ) total to date $4440 with car rental .and they have done nothing and 4 calles to mary wich she never returned but i did get ahold of her one tim and she told me i need to call this guy named dean with wachovia who is head of warranty solutions and nothing has been done but claim was denied now .. rich neyman had told me he could no help me any more cause mary had sold the warranty i need to deal with her , she wont return calls and now the want to prorate my $3750 by the miles i haveput on the truck and monthes it was coverd .. but it was never overd !!the truck was baught to pull a 5th wheel 36 'warranty said if truck is pulling trailers it voids the warranty truck was fully equiped with banks hiperformance parts warranty says if rig is equiped with after market hi performance parts it voids warranty dave smiths knew we baught it to pull a 5th wheel and they knew it was equiped with banks performance parts and all they have done is pass the buck .. i can not belive they would take advantage of a elderly person with health condition that she has .and now they say they will pay us back but i will take ix to eight weeks to get the check cut ???? another ploy to blow her off no papers sign to release fund no papers sign to release warranty solutions ?? and rich neyman said he would e-mail me stateing that he would refund her money all of it,,they took her money and ran not to mention that she spent 26k on the truck cash ,looking at warranty solutions they have a dealers insentive programe this company has taken advantage of a dieing elderly woman and feel that theyope that she will just die and no one will ever know what they have done to her !!!! what a bunch of crap ...

THE SALES DEPARTMENT GENERAL MANAGER IS AN EXTREMELY NON-PEOPLE PERSON; HE ARGUES WITH CUSTOMERS; HE SAYS, "WHAT EVR" TO YOUR FACE; HE IS RUDE AND MEAN TO CUSTOMERS. HE WILL NOT WORK THINGS OUT WITH THE DAVE SMITH MOTORS REPUTATION IN MIND. HE IS NOT CUT OUT FOR THIS TYPE OF WORK, ESPECIALLY IN THE FIELD OF RETURN CUSTOMERS. HE SMIRKS, AND LAUGHS AT THOSE WHO HAVE TO "FIX" AN AUTO THAT THEY BOUGHT 8 HOURS PRIOR(OF COURSE, WITH THEIR SERVICE DEPARTMENT. HE IS VERY DETRIMENTAL TO THE DAVE SMITH MOTORS NAME.

This dealership represents all that American car manufactures are trying so despartly to change-bad reputations. After purchasing a car at another dealer I learned that the finance people at Dave Smith Auto Sales in Kellogg Idaho ran another 4 inquiries on my credit lowering my score by 8pts. I had phoned the sales person DC and withdrew my intent of purchasing a car and requested the return of my deposit. Knudtsen (the dealership I did purchase from) ran a total 3 reports. Dave Smith ran a total of 11. Isn't there some ethical concern here? Is it illegal for a dealership to run unathorized credit reports?

Lube Oil Filter on my 07 Diesel 3500 went smoothly, was cost effective and only took about an hour and fifteen minutes. (they had estimated an hour). The only complaint I had was that they could have done a better job washing the truck. (but then again I am a bit of a perfectionist)

I made an 11 am appointment for service and my car was not done until 2:45pm! this was for lube, oil filter. simple service. when I went to pick my car up, even after bieng assured it would be washed and vacuumed, the car was dirty when I got it. The chrome rims still had grime caked on them and the carpet did not appear to be vacuumed. Nor did they have a loaner car as I was assured by nicole, I had to pay for a taxi to work and back to get my car.I brought this to the attention of the service manager and his response was, well sir, we told you we would try to fit you in....in other words they were doing me a favor and I should feel lucky? The service lady named nicole said, in front of john the service manager "well we don't get down on our hands and knees and scrub the tires!" I then took my complaint to Joe the general manager and was told by him," I am too busy today to deal with this. You will have to call monday to make an appointment with me to solve this." On Monday, I took time from work to go to his office, sat in the building for 30 minutes waiting to see him. I was told by the secretary that he was busy. No-one even called him to tell him I was there! I then left, called his office and left a message and my number. After 3 hours I had not recieved a call back, so I again returned to his office. This time he was there, but told me I would have to come back the following day because the service manager was off that day and he did not want to talk to me without him present because "You could be wrong and he could be right" At that point I was a little upset and asked if he had ever heard ' the customer is always right?" He ordered me from his office. I then called the Owner Ken Smith of dave smith in kellogg. I could not be happier with Mr. Smith. After explaining the situation with frontier sales, Mr Ken Smith said he would take care of it. 5 minutes after I spoke with him, The general manager of frontier sales called me and scheduled a time to pick up my car to detail it. GOOD JOB MR KEN SMITH! The thing is, I had to go over the head of JOE ORSI the manager of FRONTIER AUTO SALES to get a simple thing like washing my car and vacuuming it. I recommend taking your vehicle to kellogg, they have always been the best. They always do a great job.