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Bob Johnson of Avon

(723 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 8:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–8:00pm 7:00am–8:00pm
Wednesday 9:00am–8:00pm 7:00am–8:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–6:00pm 7:00am–8:00pm
Saturday 9:00am–4:00pm 7:00am–8:00pm
Sunday Closed Closed
New (585) 301-4798 (585) 301-4798
Used (585) 438-6271 (585) 438-6271
Service (585) 438-6051 (585) 438-6051

Reviews

(723 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Delaney made the process smooth and easy; he was up front

Delaney made the process smooth and easy; he was up front about the car and didn't surprise me with any extra fees or try to sell me on anything but what I was there for. Great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Everything was A+ and perfect from sales to financial.

Everything was A+ and perfect from sales to financial. I recommend this dealership in the further

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I talked to Jim my salesman back and forth for a 2021

I talked to Jim my salesman back and forth for a 2021 Dodge Challenger. When I show up with a down payment and every required document. However, the car is not ready. What's more ridiculous is the previous buyer who looked at the car bought the car when I was talking about the price with Jim. I assume the management-level person let the previous owner know that I was pretty sure to buy the car, then their trick worked and they made a couple thousand more on the deal. Overall, not a good experience. I wasted my time and put a lot of miles on my car. If this is how dealerships handle things now, I'm not surprised. It's a money-driven world anyway.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Tyler Kole was great.

Tyler Kole was great. He spent 3 days working with me. He understood what I was looking for and the price range I needed to be at. On day 3 I bought the SUV I was looking for. Great job Tyler!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I found the truck I wanted on Cars.

I found the truck I wanted on Cars.com. I received an email from Tommy Lewis with in a few hours. He did not harass me. When I called him he answered all of my questions. He was an absolute pleasure to deal with! I found the truck on Monday 12/11/2023 and I picked it up on 12/15/2023! I recommend this dealership and especially this salesman for any auto you are looking for. He was Honest, not pushy, answered all questions that we had, and had a lot of integrity which you don't normally find when buying a used automobile! I highly recommend Bob Johnson Ford of Avon for your automobile needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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From my first phone call, to browsing the lot with Carl

From my first phone call, to browsing the lot with Carl Davies, to buying a 2023 Ford F150 XLT, I never felt more comfortable buying a new truck. Carl listened to my reasons for wanting a new truck and showed me the best ones on the lot for me, I did not want to wait for the 2024 models. He answered every question and explained the options in each package. He took his time and really worked with me. The rest of the team was friendly and helpful too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Carl was helpful and informative and not pushy in any

Carl was helpful and informative and not pushy in any way. A pleasure to work with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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tom really is helpful!!

We were very happy with the care Tom gave us. We even returned to have Tom show us the new things on the instrument panel, he was very helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Patience

Bought my bronco from Dan Denoto. I am a picky person and tend to be a pain in the butt when I buy my cars. Other places I have gone get testy and annoyed with all my crazy questions. Dan was so patient with me and answered all my questions with a smile. I like the small town feel in the dealership. Where they are involved in the community and treat everyone like a big family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great delivery and customer service.

Delivery with Tommy went smooth and quick, finance was extremely helpful when trying to find the warranty that fit my lifestyle best. I would recommend this dealership to any of my peers and would definitely buy a vehicle from them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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