Reviews
Mr. John M. Smith
All was fine having the oil change completed on our 2014 Ford Escape.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Clean
Service is always done well and on time. Close to home
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
?????
leased a ford escape salesperson was inexperienced but fine
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy you had a pleasant experience here at Genesee Valley Motors. Thank you again for your business!
THOMAS AND PATRICIA BARBER
THEY STAFF WASVERY NICE VERY HELPFUL. WHEN I NEEDED MY APPOINTMENT CHANGED TO A DIFFERENT DAY NO PROBLEM. I WAS IN AND OUT EVERYTHING WENT WELL. THANK YOU AND WILL BE BACK AGAIN. PATTY AND TOM BARBER WAYLAND, NY
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very Happy
Top notch. Very pleasant buying process and received an excellent price and trade in. The service center is always pleasant and thorough.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy that we were able to provide a professional, courteous, and engaging experience! If there is anything else we can do for you, please give us a call.
Ford Focus - 2015
As always very friendly and helpful. Asked for advice on all season tires verses snow tires. Still can't decide but will find out when the snow starts to fall.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
oil change & tire rotation done quickly &correctly
2009 Fusion: Normal oil change & tire rotation. Done quickly and correctly. Thanks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are more than glad to be of service, Philip. We appreciate your review and hope we can continue serving you for many years to come.
service went well
The service was good, then at the end of my service I had another question about my vehicle that had nothing to do with my appointment and they could not answer the question. They said to look in my owners oowners manual. The question had to do with digital speedometer.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Car Dealership, Knowledgable Sales Reps
Our sales rep was excellent. He was knowledgable, thorough, and very determined to find us the vehicle we wanted, 2015 Ford F-150 Crew Cab 4 x 4. It was not an easy task being the end of the model year, and being we were very restrictive as to model, options and color. The entire purchase process was enjoyable as we were made to feel as though our vehicle desires were important and not unreasonable given the time of year. I highly recommend Genesee Valley Ford to anyone I know looking for a new vehicle. Great job by all from our sales rep to sales/service managers and service department.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Thanks for the feedback and strong recommendation!
Great service center
They took me right away as I was on time for my appointment, drove right up to the service desk and waited in a nice service lounge with complimentary coffee and soft drinks. Before long I was done and on my way
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Eric! Thank you for your positive review. We respect our customer's time and budget. Thanks for the feedback and strong recommendation!