Reviews
Best Ford Dealer in the Area
I'm now leasing a fantastic 2016 Fusion. This vehicle is outrageous it has everything. Betty is the best sales person. Everyone at GVF knows me by name and is so nice. Service even knows me well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the feedback. Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Great service
Steve Del and staff are always professional and on top of things.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Please let us know if there's anything else we can do for you. Thanks so much for your positive feedback!
Loved the convienience!
We were able to leave the keys in the overnight box. We dropped off the car in Christmas Day on our way to the airport. They kindly replaced the brakes while we were on vacation. Payed w a credit card from Florida. We picked the car back up on New Year's Day as we returned from the airport. Loved the convienience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service Department
I did not know that I had to leave the car for recalls but my shop was able to take care of that and do my NY Inspection and had it all don in less than 2 hrs. My service writer was very helpful and took care of me in no time . I am very pleased with my service Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you enjoyed working with our staff, Richard. If you ever need any help, please give us a call!
Great Service
I was interested in purchasing a 2016 Ford Explorer. I spoke with Emanuel at the Avon location. We told him what we wanted and he totally worked out a perfect deal for us. He was very helpful and did everything he can to satisfy us. Great customer service. Ty again Emanuel we will set come back again and send lots if references.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
10000 mile service
Took our 2014 Ford Edge in for service. Very professional staff. Told us when it would be ready and they were right on the money.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you had a pleasant experience here at Genesee Valley Motors. Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
competent service and comfortable waiting area.
i came in for an oil change and tire rotation. the work was completed in a timely manner and i was able to secure an appointment on the same day i called for service. the gentlemen at the service desk were courteous during check-in and check-out. i was also advised of the need for rear brake service within the near future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dealership, service, facility
I purchased a 2015 F150, Jarred Hobbs, and it was one of the most pleasant car buying experiences I have had. I feel like I got a very good deal with absolutely no hassle!! That was over a year ago and since then I have found the service department to be very friendly and the service rates a 10 out of ten !!! Thank you!!! A Happy customer, Rick Rowles
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
Booked service date & time online. Received confirmation. Had oil change, filter and tire rotation. Good service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marilyn, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great service, clean facility
The employees all seem to be on the same page. Everyone we dealt with was friendly and courteous, and our satisfaction was their goal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words and review, Cynthia. Please let us know if there's anything else we can do for you.