Reviews
Write a reviewI've always had excellent experiences with the Redding
I've always had excellent experiences with the Redding Kia service department, and I confidently recommend them to all my family and friends. When my Sorento was totaled two years ago, I was so upset—but I knew without a doubt that I’d be getting another Kia. I'm now driving a Sportage and couldn't be more pleased with both the vehicle and the outstanding service I continue to receive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Just purchased our new Kia Forte after having leased a
Just purchased our new Kia Forte after having leased a Kia Sportage for 3 years from Redding Kia, and had outstanding service from everyone there. Very, very happy with our new car & will recommend Redding Kia to anyone asking.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kia was great!!
Love the service we got! Kept us informed what was going on! Prices were very reasonable!Cheaper than we thought! Didn't charge for extra's like oil change, filter or the seal. Just labor and part and price to fix our door!! Cheaper than anybody else! We would absolutely come back!! Highly recommend!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best customer service
They we're so helpful and friendly. Our car had an oil change and tire rotation done in less than an hour. I highly recommend them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mostly Satisfied
I have always had good service here and the staff is always friendly. However,they drop the ball sometimes on notifying me when my car is ready. They will call and leave a message on my phone when I'm sitting right there! I waited an hour and a half the time before last because I didn't hear my phone and the customer service lady says " oh yeah I saw you not answering the phone!" Then why the xxxx didn't you say something??!! SMH
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Repair gone wrong!
I love my van but I feel like it’s had a lot of problems for it only being 4 years old. The reason I’m writing now is because I recently took my van into them because the top of the radiator cracked and caused it to overheat. The cost was outrageous at first they worked it down to $666.00. Great thank you Kia, but I asked why my newer vehicle would have a crack and no one could answer... then not even three weeks later the electrical cord that connects to the radiator completely melted! When I asked why that would happen I got a very condescending tone with I don’t know why that would happen... so the next time I came down I came with my husband who said don’t you think it’s a coincidence that it breaks down three weeks later after you fix a part that was connected to... with a reply of listen we’d be the first to say that we were at fault because we don’t want to be tied up in court. With that my husband said fine just fix the part we’ll pay the almost $2,000 dollars and you won’t be getting service from us and a good review and I want to speak with your manager. We waited 30mins just for someone to say they couldn’t find the manager. Next thing I know they could rewire it for $500.00 I said no thanks no half way he said okay... then when I came in the service clerk said they discounted it (which is the only reason I’m give a 4 out of 5) to $289.00. Very smart on their part because if I had to pay full price it would of been a one... this was the only one bad experience that we had with KIA really and I truly understand but they didn’t even give us the part we asked for that was faulty.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Redding Kia
I was there to look at buying a used vehicle. I had already had an approval loan with a company before hand. They took the time and found a deal and I got a brand new car for only 20 dollars more a month than I was going to pay with the other guys. I was very impressed
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Purchased a Seranto AW
It was a great experience... Devon was superb... the unbelievable adjustments to retail price and other extras was magnificent. The savings took our breath away.... The Presidents Day sale advertising brought us there and we were taken care of... above and beyond the call of duty. Thank you KIA Redding.... great Job!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Redding Kia
When I arrived, I had a few vehicles in mind. Kyle allowed me to test drive with no pressure and then move on to the next dealership to test them out as well. After driving all 3, Kia won, hands down. I LOVE my Sportage SX Turbo! Knowledgeable salesman! Kind, patient and professional. Pressure free, pleasant experience! Beautiful new facility. Thank you Kyle Rollins.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New car
The sales person was knowledgable about the vehicle. He took care to be certain I understood about the car and its purchase. I am as satisfied with the Niro as he said I would be - he did not oversell it.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase