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Mike Shaw Toyota

(543 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–9:00pm 8:00am–6:00pm
Wednesday 9:00am–9:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–9:00pm 8:00am–6:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday Closed Closed
New (361) 245-1227 (361) 245-1227
Used (877) 203-9638 (877) 203-9638
Service (877) 231-9379 (877) 231-9379

Reviews

(543 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mike Shaw Toyota from DealerRater.

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Service crew is awesome!

We own two Toyota vehicles...both purchased at Mike Shaw Toyota...and both are serviced at Mike Shaw Toyota. The service crew is always professional, prompt and courteous!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the Great Review!

Great salesman with knowledge

Great salesman, explained all the details of the car I purchased to myself and later on to my son when we picked up the car. Sat in the car with him for several minutes to synk his phone and explain all the functions of the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the Great Review!

prior review

I sent in prior review and was in bad mood. put wrong agent name on the review.. When I left Monday was in better mood and was happy with service I received from Chris. Hopefully first review will be eliminated.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you James, we appreciate your visits to the dealership

Professional and honest.

Trust Mike Shaw Toyota and their auto techs. They are professional and thorough. Great customer service from the moment one arrives. Only take my vehicle to Mike Shaw.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the Great Review!

Service repair on 2013 Venza

I had a problem with a noise and brought my car in. Morgan got down and looked under my car right then. A part was needed. It came in and was installed the next morning. I always feel that I can trust Morgan with any issue I have with my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the Great Review!

Very friendly atmosphere.

Employees ready to help, friendly, making sure customers are comfortable, offering drinks and cookies, work hard on making sure your waiting time isn’t too long?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the Great Review!

Patient and Friendly

I was helped by Mario and Jason in sales and found them to be equally friendly and accommodating. The Finance department treated me and my wife respectfully and wiliing to work on our behalf to secure adequate lending terms. I have visited multiple dealerships and this one is certainly at the very top. I will buy from Mike Shaw Toyota in the future given their very fair treatment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the Great Review!

Fast and easy

My wait was fast and very comfortable, When I wasn't sure about something the workers were very helpful. And understanding. I'm very happy to go back to get my oil change or get another vichile from mike shaw toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thank you for the Great Review!

Good deal

I knew what I was looking for. It took them awhile to find it. When they did and I purchased it at a very fair price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the Great Review!

Excellent Service

I showed up Monday morning 10/1/18 around 0830, to have my 10,000 mile maintenance, before I got out of my car, Javier Garza was at my door. I further explained what else I would like looked into and was suggested to leave the vehicle as it may take several hours, depending on what the service men would need to do. I was taken home by Mr. Juan (shuttle service), received a call by 1030 am that my vehicle was ready, and received another courtesy shuttle service back to Mike Shaw Toyota. Needless to say, I was blown away by the attentiveness, promptness, and effectiveness of the whole team. Thank you Mike Shaw Toyota for loving what you do and treating us like family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the Great Review!