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Mike Shaw Toyota

(543 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–9:00pm 8:00am–6:00pm
Wednesday 9:00am–9:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–9:00pm 8:00am–6:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday Closed Closed
New (361) 245-1227 (361) 245-1227
Used (877) 203-9638 (877) 203-9638
Service (877) 231-9379 (877) 231-9379

Reviews

(543 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mike Shaw Toyota from DealerRater.

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Service

Great Service great work nice people be going back for more work in the future very friendly people great coffee and cookies nice area great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review.

Excellent service!

Called on Mon. afternoon after my dr. apt., was told it would be about an hr. wait for my 5,000 mile maintenance. Turned out it took only about 30 min. Friendly staff, as always, great cookies, as always and appreciate a free cold drink!. Lynda

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Lynda!!

Mediocre

I had called & set up oil change appt and when I arrived my appt was NOT in appt book. Also, I was charged a MUCH higher price AND didn’t receive a wash.....

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for bringing this to our attention. We apologize that your service experience was unpleasant. We would like an opportunity to fix this and to earn your business, please contact Martin at (361) 793-1267. We look forward to speaking with you.

Professional and courteous.

Sam was excellent to deal with he worked very hard to get the deal done, i traded one Tacoma for another. Cory helped facilitate the deal and ensured everything was a smooth transition.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us here at Mike Shaw Toyota, and the Awesome review!

Great experience

Laurelin was amazing! I would highly recommend this establishment for car buying. They really make you feel like family. Every single person we met was amazing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for a great review!

BEST DEALERSHIP IN SOUTH TEXAS!

We have bought 4 vehicles from this dealership. As always, we were treated as family. We were treated with the utmost respect. Jim W. is the best salesman there is. We will always go to Mike Shaw and Jim for our vehicles. Best dealership I South Texas!! Thank you Mike Shaw for everything you do for us!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Tracie

Will always take my car for service at Mike Shaw

Always enjoy coming for service at Mike Shaw! The Service Managers are always helpful and explain the service results. Robert Flores is a great Service Manager!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you!

Wonderful experience

Abel was friendly, knowledgeable and answered all my questions and concerns. Didn't waste my time and showed me exactly what I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the Wonderful Review!

Painless

Everyone was very attentive and listened.. They got me into what I wanted!!! And worked with me financially. I’m so happy with what the results were.. V

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Brandon.

Great customer service

They were very informative about the vehicle I purchased. They answered all of my questions about the process of trading in my vehicle. I felt very comfortable talking with my salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank You!