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Auto Gallery - Gainesville

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (604 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (604 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Repos

The service of getting a car there is great! The problem is the new way to pay to J&J financial! No one will answer the phone to take your payment then they repo your car!! I had eight months left and this happened! Allong with that someone had rambled through my car! I called to J&J the only people to to resolve this for two days and was put on hold repeatedly for hrs at a time with no one ever coming to the phone. Finally I found out where the car was to get my personal belongings because if I would pay to get it back I would have problems again trying to make payments and they'll take it again!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to write a review! we are sorry for the bad experience with our j&j Financial is not part of us the are one of our lenders but if there is anythingthat we could do to rectify the issue please lets us know 678-656-9404. in the mean time i will notified J&J Financial Manager

Awesome!!

Sergio was very friendly. He was always professional, available, and helped me to get what I wanted. Ashley was very professional and kind. I was satisfied with my experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to write a review! We are so grateful to hear feedback from our customers. We truly appreciate your kindness as well as your business!

very helpful service

The experience I had at Auto Gallery was great. Maribel was very patient with us as we thought through the different options before we finally settled on a specific vehicle. The SUV we purchased had some minor concerns during the test drive and they fixed the problem for us prior to the sale being completed. Overall, the vehicle we bought was in great condition and the price they offered us was fair and something we were happy to pay.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to write a review! We are so grateful to hear feedback from our customers. We truly appreciate your kindness as well as your business!

First time buyer

I can call myself luck to have gotten Michelle as my sales advisor !! She was amazing very professional and great sense of humor .. I didn't leave the dealership without a question unanswered !! I love my car !! Thank you Michelle , I recommended her 💯

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to write a review! We are so grateful to hear feedback from our customers. We truly appreciate your kindness as well as your business!

Quality Service

No dealership is perfect; however, Auto Gallery Inc. in Gainesville tried to cater to my every need. As a full-time college student, it is nearly impossible to have a full-time job in order to be able to finance a car. Ms. Maribel worked with me and management to find a reliable car at a reasonable price. The transaction took longer than expected, but that gave me even more time to think about the adult decision I was making. Ms. Maribel also made sure that I felt safe and comfortable with my car since I will be driving on the interstate every weekend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to write a review! We are so grateful to hear feedback from our customers. We truly appreciate your kindness as well as your business!

Purchased my first car here!!

I came to auto gallery with a lit of questions but thankfully michelle, my sales person, was super helpful! She guided me through everything making it esauer. She got me into the vehicle I choose unlike other dealerships I had gone to. I definitely recommend you coming to see michelle!! Best sales rep ever!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to write a review! We are so grateful to hear feedback from our customers. We truly appreciate your kindness as well as your business!

great experience

I had a great experience walking in and talking with the employees. Maribel, the sales agent that helped me did a great job in helping me find the truck for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to write a review! We are so grateful to hear feedback from our customers. We truly appreciate your kindness as well as your business!

Great service

Vehicle in great shape. Sales people were always available and accommodated all my needs and helped me to get financed even with not the best credit history. Great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to write a review! We are so grateful to hear feedback from our customers. We truly appreciate your kindness as well as your business!

Excellent service

Great friendly staff tries really hard to work with your budget Michelle reallly made sure that she got me something me leaving without nothing wasn't an option I world recommend her to everyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to write a review! We are so grateful to hear feedback from our customers. We truly appreciate your kindness as well as your business!

Excellent service

If you have any issues with your credit and are looking to get a new start this is the place to go. Amazing cars and guaranteed approval. If you are questioning whether it is true, it is! I will be bringing my family back to get their cars. Sales Representatives were fast and got me in and out with my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to write a review! We are so grateful to hear feedback from our customers. We truly appreciate your kindness as well as your business!