Easterns Automotive Group of Laurel

I bought a car from them last month and it was a stereotypically bad used car buying experience. First, numerous hidden fees kept popping up at every turn, after I repeatedly refused them. For example, the salesman told me that a Lojack membership "is included with the car." When he brought out the sales paperwork, I found out that "included with the car" means a ~$1,000 fee. I immediately declined and was curtly informed by the salesman that I didn't have the ability to refuse. I told him that it is absolutely my decision and they couldn't force me to buy anything. Second, there was quite a bit of paint damage on the hood. The salesman and sales manage assured me they would send someone to my house to do the detailing shortly after I purchased the car. I'm sure you can imagine what happened. Despite emailing and texting both the salesman and sales manager nearly 10 times in the 2 weeks following the purchase, neither ever responded. Shocking, I know ... Classic bait and switch and very dishonest used car dealership. Please avoid at all costs.

He is very nice good sales person very detailed oriented and helpful very good e ellent

Easterns was simply awesome!! Mr. Pierre took great care of me and made sure that I was in the vehicle I wanted!! Excellent service, very accommodating!!

Fantastic customer service , outstanding dealer performance . Greater Professionalism than regular car dealers . Superior handling of car selections , really wants to get people in the right car for there family and their self . I love the quality of selections ranging from different brand name cars . This is the best location to take your family and pick up a new whip , and get some new wheels under your feet for a reasonable low price . I mean the deals are amazing , I truely love Eastern Automotive group .

I am very pleased Johnathan and Mike Johnson really did an awesome Job they got me the car I wanted and were very helpful every step of the way. I am so happy and grateful thank you guys.

STEVEN WAS VERY PROFESSIONAL AND HELPFUL. HE CAME OUT AS SOON AS WE PULLED IN TO OFFER ASSISTANCE. HE WAS VERY PATIENT AND KNOWLEDGEABLE

Excellent customer service! Pierre is very much knowledgeable about the industry and made certain to accommodate my needs during this entire process!

Very friendly staff! Everyone made sure my needs were met, I highly recommend coming to the Laurel location!

Great service, helped me picked out a car and the car is very beautiful to a tea

We worked with Eddy J. He was very friendly from the start. Took his time and showed us our options. Asked the right questions as far as our preferences are concerned and took time to go over everything we wanted. We also worked with Joel as the manager that oversaw everything, very friendly and helpful. They both were super nice, attentive and knowledgeable. I’d highly recommend!