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Easterns Automotive Group of Laurel

(4,131 reviews)
Visit Easterns Automotive Group of Laurel
Sales hours: 10:00am to 8:00pm
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Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2025 state dealer award
View 13 awards
2025 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 892-9327 (866) 892-9327

Reviews

(4,131 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Laurel from DealerRater.

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Rich kemp was a lot of help in selling me a work Van and

Rich kemp was a lot of help in selling me a work Van and everything went grate. Tim

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your feedback. We really appreciate you telling us how your experience was with us. We will definitely continue working hard to make our customers proud.

I recently had the pleasure of working with Rich Kemp

I recently had the pleasure of working with Rich Kemp during my car buying experience, and I can't say enough about how fantastic he was throughout the entire process. From the moment I walked into the dealership, Rich Kemp was warm, welcoming, and attentive to my needs. He took the time to understand exactly what I was looking for in a car and went above and beyond to ensure I was fully informed about all of my options. What truly stood out was his professionalism and deep knowledge of the vehicles. He made the entire process feel seamless and stress-free, answering all my questions with patience and providing honest, no-pressure advice. He was incredibly transparent about pricing, financing options, and all the details that come with buying a car, which made me feel confident in my decision. Not only did Rich kemp help me find the perfect car, but he also made sure everything was in order when it came time to sign the papers. The level of customer service he provided was exceptional, and I truly felt like he had my best interests at heart. If you're looking for a car salesman who is knowledgeable, trustworthy, and genuinely cares about his customers, I highly recommend reaching out to Rich Kemp Thanks to him, I drove off in the perfect car, and I couldn’t be happier with the experience!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are glad to have you as an Easterns customer! Our team is devoted to providing an exceptional service experience for customers and it's great to hear that Jennifer hit the mark. Thank you for your business!

Larry was very helpful thought out this whole experience.

Larry was very helpful thought out this whole experience. he gave me good guidance of what steps i should take to get my car and always found ways to make this a smooth process. I’d recommend him to anyone looking to buy a car! super kind and very helpful

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Customer service is important to us so please know your words have great value to us. We are grateful to have you as a customer and we appreciate your positive feedback.

Larry was extremely helpful !

Larry was extremely helpful ! By far the best experience i ever had while buying a car !

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Your kind words mean a lot to us, thank you for taking the time to share your experience with others. We look forward to continuing to serve you in the future.

Tags and Tile very unpleasant.

Tags and Tile very unpleasant. Jeeps calling all my family members instead of leaving me a command voicemail. Leaves messages for everyone in my family or immediate circle except for the car owner themselves. Never give these people any of your references. I learned it’s not required by law.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We want to apologize for anything that may have caused you to feel this way. We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

This might be the best dealership I have ever seen.

This might be the best dealership I have ever seen. The website is indeed outstanding.

Rating breakdown (out of 5):
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  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

We are glad to have you as an Easterns customer! Our team is devoted to providing an exceptional service experience for customers and it's great to hear that Jennifer hit the mark. Thank you for your business!

Larry did an amazing job!

Larry did an amazing job!! Good Communication! Works fast and efficiently! Please ask for Larry

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Larry did an excellent job!

Larry did an excellent job!! In and out without all the hassle! Definitely recommend going to see Larry if you’re in need of a new vehicle

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your feedback. We really appreciate you telling us how your experience was with us. We will definitely continue working hard to make our customers proud.

Larry was a great help to me!

Larry was a great help to me! I bought a Tesla from Easterns and he did an outstanding job in making sure I was set up for success. THANKS AGAIN LARRY!!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.

I arrived at eastern and had the luxury of meeting Mr

I arrived at eastern and had the luxury of meeting Mr Pierre Ashton. Normally I’m skeptical about sales people and have a tendency of giving them a hard time. Which wasn’t the case here, as he was extremely professional. Pierre was knowledgeable about his inventory and the vehicles within it. Easily able to answer any and all questions I could come up with. He was very personable, and was able to smile, joke and laugh making my experience more pleasant. As his personality instantly made me feel like a friend was guiding me through the process seamlessly, instead of a sales person. I highly recommend viisiting Pierre for your next vehicle purchase!

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.