Reviews
Definitely Coming Back
You probably do not see someone writing reviews for a sales person who did not sell you a car, but Ricky Kinemore had such great customer service, I had to let the world know who they should call if they want a car. He was professional, he was funny, and he isn't too bad on the eyes! Seriously though, Ricky Kinemore left such an impression on me that after I get my down-payment, I only trust that money with Ricky Kinemore at Easterns Automotive Group in Laurel. See you guys soon!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Deb, it was a pleasure to read about your recent experience. Ricky is a key component of our team and will be thrilled to hear how his great customer service has produced another satisfied customer. It's fantastic that we have earned your repeat business, and we look forward to seeing you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter.
LAKERS
JASON BARROW he was a good salesman he greeting me well and now i have my new Nissan Maxima 2012 I thank him on a job well done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write such a great review! Jason is an asset to our team and he strives to create a positive buying experience for every customer. He will be thrilled to hear your kind words as well. Congrats on your new 2012 Nissan Maxima! Please let us know if there's anything else we can do for you. Also, be sure to follow us on Facebook and Twitter pages to stay in the loop with exclusive content and specials.
Ask for Ricky Kinemore
If you are tired of being misled in your car purchasing journey, you need to make your next and last stop at Easterns of Laurel and ask for Ricky Kinemore. He was the only salesman on the floor who was actually working. He was constantly to and from his desk answering my questions, promptly providing me with necessary paperwork, and constantly communicating with his managers, which made the process better because once I met Jesus (one of the 3 mangers), there was nothing left except for me to sign my name. I am the proud owner of a new/used car and I owe it all to Ricky Kinemore. Call him ASAP!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much for your five-star review and your kind words. Ricky prides himself in making the car buying process as smooth and pleasant as possible. We are honored that you came to Easterns Automotive Laurel with your car buying needs. We appreciate your business, and look forward to working with you in the future! Don't forget to 'Like' us on Facebook and 'Follow' us on Twitter to receive exclusive online coupons and discounts!
Ricky Kinemore: Salesman of the Year!!!!
Thank you Easterns, but an even greater thank you to Ricky Kinemore at Easterns of Laurel, MD. Ricky was extremely persistent when it came to handling my deal. Even when I thought that I wouldn't drive away with a car that day, Ricky worked magic and put me in my new pretty red baby!!!! I am forever grateful. Go see Ricky Kinemore today!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bea, thank you for leaving us with this review, and for the compliments on behalf of Ricky! We're so glad he took care of you, and made your car-buying experience a positive one! Let us know if there's anything else that you need.
Go to Easterns of Laurel and See Ricky Kinemore
Ricky Kinemore made me feel comfortable and relaxed throughout the process even though I was sure nothing could be done for me. I figured the challenges on my credit were too severe. After Ricky was done with me, I was driving away in my brand new car!!!! I wouldn't have believed it if I hadn't been there myself, so even if you think you cannot be helped due to bad credit history or whatever problem, I'd bet my bottom dollar that Ricky can work it out. Don't ask for anyone else except Ricky Kinemore.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the great review! Ricky is an asset to our team and we're happy to hear that he made your car-buying experience so positive! I hope that you are enjoying your new car! We appreciate your business and look forward to serving you again!
good service, helpful
Me and my fiance came in to look at purchasing a car. We had Norwood as our salesman and he did the credit check and paperwork with us. He was very helpful and polite. We had a good experience here and would come back.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for dropping by to leave this great review! I'm so happy to hear that you and your fiance received top-notch service from Norwood. I hope that you are enjoying your new car fully and if you have any questions down the road, be sure to give us a call. We look forward to working with you again and wish you both all the best!
Pefect
Vinny and Ricky have the greatest customer service that I have ever dealt with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Arlene, thank you for writing about your visit with us! I am happy to hear that Vinny and Ricky were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We appreciate your business and look forward to serving you again! Also, be sure to check us out on Twitter and Facebook for dealer news and specials.
Outstanding
We've been to alot of car lots and should have came here first. The professionalism shown by Ricky and Vinny was second to none.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership with a positive experience. Ricky and Vinny will be happy to hear that their great customer service has made another satisfied customer. We appreciate your business and look forward to serving you again! Also, visit us on Twitter and Facebook for access to our exclusive specials.
Ricky Kinemore is a Miracle Worker!!!!!
Due to prior experience, I was not at all expecting an easy car buying experience. I expected an overbearing, sneaky, and untrustworthy sales person, but to my surprise, I was greeted by the most down-to-earth, professional, genuine salesman I have ever known. Ricky Kinemore is so great, you would have thought he was a manager. Go to Easterns in Laurel, MD and ask for Ricky Kinemore if you want the best of the best service!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for writing this review! It is reassuring to know that Ricky provided you pleasant and welcoming shopping experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear that you left our dealership with positive experience. Don't hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials.
First Time , Good Experience!!!
Bought my first car here. Bill was really nice. They all worked with me the whole through!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership with a positive car-buying experience. Bill and our team will be happy to hear that their great customer service has made another satisfied customer. We appreciate your business and look forward to serving you again! Also, visit us on Twitter and Facebook for access to our exclusive specials.