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Lithia Chrysler Jeep Dodge of Missoula

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (197 reviews)
2025 state dealer award
View 17 awards
2025 state dealer award 2025 state dealer award 2022 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award
2025 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (197 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Chrysler Jeep Dodge of Missoula from DealerRater.

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Mrs. Isaacs

The sales person we dealt with was friendly, knowledgeable, and accommodating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Jeff Nelson Owner

I was completely satisfied with the repair needed. I was not happy with the fact I purchased a brand new truck and found out the tires were not properly balanced from the factory. It took me a half a day off of work ,120 miles round trip to have this corrected. All I received was a sorry for the inconvenience. I feel I should be compensated from Dodge and I feel that as a dealership you should stand up for your customers. This was not something that happened after I took ownership of the vehicle, but as a result coming from the factory. I would hope you would compensate me for this matter. thank You Jeff Nelson

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Wonferful buying experience!

Salesman was great! He was courteous and he never missed a thing. He was also very patient with my story telling. The financial officer was just as good as the salesman. He did not try to push anything down our throats and was very informative and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent customer service!

Justin Baiazo, service advisor, offered excellent customer service in a professional manner and was spot on with regards to when my vehicle's routine maintenance would be completed. Justin's work ethic and attention to detail should not go unnoticed by his supervisor. BEST customer service received this far at Lithia!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Im a Dodge fan that's all.

It is always a great experience when I take my truck in for a service. Im always treated so good. If my salesman sees me he always stops to say hello and It is so cool that the manager does the same thing. Missoula Lithia is awesome in my opinion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New car purchase

Over the last 16 years we have purchased multiple vehicles from Lithia in Missoula. We always have a satisfactory experience. We have always found the vehicle that we wanted, with the options that we were looking for, and were able to make a good deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dodge Ram Bighorn 1500

The sales Staff in Missoula was very helpful and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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TPMS sensor repair

Replaced two failed sensors. Truck went into shop promptly at appointment time. DRW mounted correctly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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oil change

I received excellent service, from the technicians to the folks at the desk.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Lithia Dodge Missoula

I love dealing with Lithia Dodge Missoula, they are always up front and honest!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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