Reviews
MINI OF LAS VEGAS TAKES CARE OF THEIR MINI OWNERS
I just went in for my first service on my 2023 Cooper S - easy in and out service with no hassle or up charges. It is a great Dealership and I have no regrets on my recent MINI purchase. Thank you all!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Nicholas, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Dawn at Mini of Las Vegas is such a wonderful service
Dawn at Mini of Las Vegas is such a wonderful service rep. She is the reason I keep coming back. She makes everything so easy and I appreciate her so much.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, your comments keep us motivated and working hard for all our guests! We hope you have a great day!
mini service review
Dawn in service continues to shine bright in the lv mini dealership service center. She is professional, helpful, and always in good spirits.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Samuel, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
My experience was excellent from the appointment making
My experience was excellent from the appointment making to driving away Dawn is amazing & so knowlagble she was effecient & answered every questions our experience was A+
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Top vgas dealer!
excellent service department! Dawn is the BEST! I trust this dealer and Dawn as my service advisor. I believe what they find to be serviced and trust this is solid information and trust the repairs will be done properly. I will always bring my mini to auto nation.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Mini Countryman Annual Checkup
Always receive amazing customer service from Dawn Trail. Needed an oil change and replace spark plugs
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Bonnie, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Service department
No problem except it took 3hr for an oil change but they informed me about a problem with my tire
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
The finance department was absolutely predatory.
The finance department was absolutely predatory. Made me sign 3 contracts. Fraudulent, predatory, dishonest, dishonorable, terrible business. Justin, Spenser brought my credit from an 800 to 700. He added $8000 of warranties without my consent. He tried to tell me that if I didn't buy the warranties there was no sense in buying the car. I stood my ground and said I didn't want warranties. They were added to the contract anyways. 3 contracts later they were removed while I was told, I had to sign the no warranty contract without receiving legal advice and leaving the room. I bought the mini Cooper and shortly after a tire blew out. I brought it back and they told me the wrong tires were sold with the car. They did not pay for the tire replacement. They did nothing to compensate me for ruining my credit score and charging me a 3% higher interest rate with shorter terms. The worst customer service I've ever experienced. Such a shame mini Cooper is such a quality car. The customer service exploits the product and does a dishonorable, preditory, shameful job. I would tell everyone to stay away from this fraudulently run business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (702) 570-1009 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Professional and excellent service.
Professional and excellent service. Always available to assist when emergency situations arise. Dependable experienced mechanics.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Happy Customer
Dawn is always helpful and willing to go the extra mile for us to be happy . Dawn is a great asset to this dealership. .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Moussa, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!