Hendrick Chrysler Jeep FIAT

As always, my service experience with this dealership is always wonderful. The staff is kind and informative, and this location is always clean. I trust my vehicle to always be returned in proper condition.

Great Service On time quick and efficient. Walked through the service that was completed. Brought to my attention that my tires were getting close to needing replacing.

It was great .. thank you Stephanie my truck feels better I could tell the difference immediately on the drive home. I decided I will start getting my oil changes with you guys.

Angelica made the buying process easy. With my former Jeep, my service consultant, Misty, always made time to explain things to me and was very professional and pleasant.

Everything was just great today and I just love the fact that the technician was able to answer why questions and saw that everything was complete

Friday Dec 27, 2024 I arrived as a walk in Requesting An Tire rotation and Oil Change The Jeep dealer representative gave the impression he didn't want To provide me service. I recently purchased my vehicle and was anxious to receive my first oil change in tire rotation. I am handicap and do not want any issues with my vehicle. When I receive my vehicle, I was rushed to sign some paper that had $150 something on it so I gave The Jeep representative $150 cash. He informed me that that was too much money. He then gave me another Piece of paperwork for my personal copy and i I ask the Representative had a tire rotation being performed on my vehicle. He assured me that it was and rushed me out the door open my car door for me as if he was being polite, or I am handicap when I got home and looked at my Jeep tires They had not been rotated brake. Dust is heavy on my front rims. The back rims remain shiny and clean. Therefore I could tell no tire rotation have been performed. I called this Jeep dealership back left a detailed message on the representative's Supervisor voicemail she has not yet to respond to my voicemail. I received a text message with a link, asking me to provide feedback from my experience. My vehicle has been Performing as well as it was prior to me, taking it to this dealership Seems like my car lost a lot of pressure transmission seems to be dragging

Went in to use my Jeep Care benefits of free oil change and tire rotation and I received top notch professional service from Aaron of the service department. It?s amazing that he never asked me to rate the quality of service I received from him nor mentioned a survey coming to me?maybe that?s how he normally operates. Kudos to him and I have nothing but positive things to say about my experience with Hendricks dealership in Fayetteville, NC. I will come here for the next vehicle purchase instead of the dealerships where I live in northern VA. Super highly recommend this business!

We have a warranty and the dude still charged us 122$ for an oil change and tire rotation which is suppose to come with the warranty and now we are waiting on a check from accounting and who knows when that will come. So annoying

Charged too much for labor on repair for a $10 part - $500 for labor alone

We were giving to notch customer service from Roman, he kept all the communication lines open and everything was Dione in a timely matter.