Reviews
Professionalism
They are professional, efficient and polite. They have great quality cars and they do their best for the customer to have a great experience. Highly recommended.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mihaela, we at Cherner Brothers sincerely appreciate you taking the time to leave this review and the recommendation. We looking forward to seeing you in Kensington for all your future vehicle purchases.
Buyer Beware! They sell lemons.
If you want to buy a used car that supposedly passed state inspection before it was sold to you, only to have the car break down after just 28 days and have it out of service for 2 months due to a serious/major transmission problem, then you need to give Cherner Brothers your business. It took Cherner Brothers to 2 months to get the vehicle fixed, during which time the car note had to be paid and the car insurance had to be paid. While trying to get them to fix the vehicle, I had to endure rude, unsympathetic customer service. Even had one of the sales managers attempt to rudely talk over me. A complaint with the Maryland Attorney's Office has been filed over this situation. Say no to Cherner's Brothers.
- Customer service 2.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave a review and thank you for your feedback. We sincerely apologize if you were not satisfied with your service. We would like to discuss this with you further. Please call Carey at 301-949-9095.
SIGH of RELIEF
I dealt with Cherner Bros 3 or 4 years ago and it was an odd and great experience. After months of waiting for insurance companies to resolve the insurance issues then online "shopping", personal issues with "advice" from too many people, I called Cherner Bros and ta-da in 2 days I spoke with David, they had a vehichle that was on my list of what we wanted, my loan application submitted and approved and the next day we drove the new vehicle home. Thanks to David, to Mary Carmen, loan officer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Linda, thank you so much for your review and thank you for buying another car from us. We love that you trust us enough to come back for a second vehicle. Happy driving and we look forward to helping you again next time!!
Prompt and efficient service
Sold my 2009 Acura here. Very easy transaction, efficient and prompt service. I was able to complete the sale of my car in only 30 minutes following an initial consultation. Thanks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Andrew, thank you so much for the 5 star review and for choosing Cherner Brothers. We value you and your business!
The most worthless group of people I have ever dealt
The most worthless group of people I have ever dealt with. Three hours before my appointment to purchas a vehicle, I get an e-mail stating the vehicle was just sold. What is the purpose of the appointment to purchase? They could have at least called and asked me to come in earlier, but NOTHING until after it was sold. Apparantly they have no respect for their potential customers. My response was, yes I am still going to purchase a vehicle, just not from your dealership.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello and thank you for your feedback. We would love to discuss this further with you. Please call Carey at 301-949-9095.
BEST CAR SALES IN DC AREA
Michael, the GM was extremely professional, offered a fair price and from that time his communication was excellent. He had staff come down to DC to pick up the car and everything he promised was delivered.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you so much for taking the time to leave a review. We will be sure to share these very kind words with Michael.
Very responsive and straightforward
We sold our car to Cherner. Great people who are very responsive, direct, and did not change their offer when they found and we told them about issues with the car. I tried another dealer just to have a second estimate and they talked to me about the engine making noises I'd never heard and low-balled the offer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
KB, thank you for the 5 star review. We strive to be transparent and clear on the phone so that there are never any surprises. We appreciate you!
Great service
My experience at this dealership has always been amazing. Great customer service, Its is the easiest dealership I have ever dealt with the shortest time ever spent at a dealership. Carey, you are amazing
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kojo, thank you for the 5 star review!
Top Notch
Worked with Ray and Mary from finance, no pressure sales, car was super clean and at a very competitive price such that negotiation was not necessary. Professional organization from top to bottom.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the 5 star review! We will be sure to pass these kind words along to Ray and Mary Carmen.
Ray and David were both professional, helpful, and
Ray and David were both professional, helpful, and honest. I highly recommend Cherner Bros if you are looking for a used car. They purchase cars from individuals, not auctions, which can be better, but it's worth talking to them first about financing, as it's different than a big box dealerships financing.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car