Reviews
Write a reviewBobby and I are very please with the service we received
Bobby and I are very please with the service we received from salesman, Matt Silva. He is very personable and extremely nice. His knowledge of the vehicle we chose, was second to none. Matt went well beyond any salesperson we have ever dealt with. I highly recommend to anyone looking at a vehicle to purchase, to go see Matt. You won’t be disappointed. I also love my new Nissan.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Matt Silva
Matt Silva was great to work with and really went above and beyond to secure our desired car and ensure top quality. He also kept us well informed along the way about timing and next steps and was very keen and considerate towards my family's personal needs in a vehicle. It was a pleasure working with him and I hope he'll be helping us with future family car purchase. Thank You Matt!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Horrible Service
I would not recommend buying a car from Billy Navarre Certified. My husband and I traded in our Mustang for another one and the service is horrible. First off they took over a month to pay off the vehicle we traded in. Second, they promised to have something fixed on the vehicle we bought and 6 weeks later it still hasn?t been fixed. I will never buy another vehicle from them again.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Salesperson Mike
MIKE lied to us we were looking for a car with backup camera an flat touchscreen on dash he promised he would pay 500 r half...So we said we would do it later an we talked to him several times over few weeks..Well he tried to get out of it an John took care of us!!!MIKE no do not get him!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service is horrible, staff not trained well
I had an appointment for a service at 8 am. After I found out that the diagnostic alone would be over $100 I denied and informed the service representative that I would only like to get an oil change. I asked him how long it will take and he said one hour and he would give me a call back. After 3 hours I tried to call the service line a few times with no success. I stayed on the phone for several minutes and no one ever picked up. At that point I called my Salesperson.He checked on the status of my car. He found the service representative I spoke with in the am and he said they started the diagnostic.. I informed him again that I didn't want that service, that I wanted my mechanic to look at it. After I got back on the phone with my Salesperson, he said he will give me a call after the oil change is done. At 1:20 pm I get a call. I was informed that their electricity went out and that it will take longer. Around 4 pm a service that was only supposed to take one hour took 8 hours. The salespersons excuse was that the service representative was a "newbie" .
- Customer service 1.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Great service
Our salesman did a wonderful job. We told him what we wanted and succeed in that request. This was by far the best car buying experience we have ever been through. We would recommend our salesman to anyone. We will definitely go back when ready to purchase another vehicle in the future
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome first time car buying experience.
These guys were really great got what me right were I wanted to be ad then beat that price. There were a few minor things that needed to be looked at on the truck and they are taking care of that too awesome job and awesome people.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
WE VALUE YOUR BUSINESS AND HOPE YOU ENJOY YOUR NEW VEHICLE
FRIENDLY AND PROFESSIONAL
OUR SALESMAN, KEVIN RICHARD, WAS VERY FRIENDLY AND PROFESSIONAL. THE DEALERSHIP SELECTION WAS GREAT AND OUR OVERALL EXPERIENCE WAS WONDERFUL.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
GREAT JOB!
KEVIN BOURQUE WAS VERY FRIENDLY, PATIENT AND DID A GREAT JOB ASSISTING US WITH OUR GMC ACADIA PURCHASE!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Car Shopping Experience
My salesperson was Kevin Bourque. He greeted my husband instantly with a smile. Kevin helped my husband surprise me with my convertible mustang. I went to the dealership and was amazed at the service and courtesy I received from him. I have shopped many dealerships and never felt this comfortable when purchasing a vehicle. The dealership was clean. I will continue to purchase my vehicles from Kevin Bourque.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase