Reviews
Write a reviewGREAT SERVICE AND NOT PUSHY AT ALL!!!!!
The sales people were not pushy at all and allowed us the time to look without any aggressive tactics. They addressed all our concerns on the vehicles that we were interested in.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Impressive customer service & Brilliant sales Team
I recently purchased a 2004 Ford Escape 4WD. From the moment I walked in for the first time to the moment I was driving out of the lot, the team at First Choice especially Naeem was exceptional. Very friendly, courteous, and looked out for my best interests. He worked closely with me to find my vehicle and found a perfect match after many weeks of searching. I will admit I had A Plan employee pricing, so there was no negotiation involved. Consequently, I never felt pressured or questioned anyone's intent. My case is atypical, but there were plenty of cars on the floor with no hassle prices that seemed very, very competitive. Both Naeem and Jerin were very helpful. I will definitely be coming back when future cars will be purchased!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
First Choice at 141st & Pulaski
Granted, it was a cool rainy day when we stopped there. There were about 10 cars in front of the building, the rest were poorly displayed behind a chained fence. The cars behind the fence seemed more like a junkyard than a sales lot. We had looked at several on their website. When we got there, some cars which we were interested in, had flat tires (or no air), trunks were open, windows were open, AND IT WAS RAINING! There were two people working, we were the only customers...you would think one of them could have taken care of these vehicles. We were looking at an SUV, with 4 flat tires! This rear sales lot was too much like a junkyard. Also, cars were parked very close to each other, so you could hardly look inside. We went elsewhere. There was one car we were initially interested in, and the trunk was wide open and it was pouring rain. Unbelievable! Corrections need to be made by the owner! The two employees that were working that day were dis-interested, talking Arabic on their cell phones, and paying little attention to us!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
PROFESSIONAL AND COURTEOUS SERVICE - JERIN
I purchased a used car 2004 Saturn VUE from First Choice Markham. The sales associate Jerin was very respectful of my financial situation and made the transaction work in my favor. He was not pushy and very understanding and empathetic throughout the process . If going to this dealership, please ask for Jerin. Good Luck!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Maria, for sharing your experience! We are very pleased to hear that our Sales Team takes very good care of you, providing you with the high level of customer service that you deserve. I'll be sure to pass along your kind words to Jerin as well. We appreciate your business and look forward to serving you again!
One of better visit; Improves every Year !!
The process of purchasing a vehicle has greatly improved over the years. I found the proposal that displays the purchasing options to be helpful in completing the decision to purchase. I've been buying cars from them over the past 4 years. Every time I come in I feel more and more satisfied. Good Luck For the Future !
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Brandy, it's our ultimate goal to provide top quality service, and we're thrilled to hear that your experience reflected this dedication! We will be sure to pass along your compliments to our sales team. It's fantastic that we have earned your REPEAT BUSINESS, and we look forward to seeing you again in the future!
SO WORTH THE DRIVE!!!
We drove an hour and a half to look at a Caravan and it was sooooo worth the drive down. Absolutely, love my van! Jerin was our salesman, very down to earth, honest and went the extra mile to make sure we got the best interest rate. Very nice facility with excellent inventory at a fair price. Highly recommend and can't say enough about the place!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mary, thank you so much for taking the time to provide such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jerin took such great care of you. Please don't hesitate to contact us if you have any further questions or needs.
Pleasant Experience Buying a Car
Friendly, informative and very helpful with the paperwork in buying a car, but no high-pressure. Even called insurance company with all of information to transfer insurance to new car. After the sale helped with set up of satellite radio, phone and all the buttons and features of new car. It was painless--great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for dropping in to write this review, Bridget. It is imperative to us that we make the car-buying experience not only painless and efficient, but also memorable. Come back and see us again!
5 stars +++
Two Times I've been there to buy cars. This is one of the top class dealership for used quality cars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wow! Thank you so much for this amazing review! We are proud that our team has been able to deliver outstanding service to you time and time again. We assure you that we will do the same thing in the future too!
No Response
Sent them a email and got no response. Why be on cars.com if you are not going to take the time to answer a email?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Jim, Thanks for taking the time to let us know about your experience. At First Choice Auto Sales, customer service is our priority. We are extremely sorry to hear that we didn't respond to your E-mail. Please give us a call so we can help you with your questions.
The best Used Car Dealership In Midwest
Very happy with all my experiences in buying cars and having them serviced. All employees are very helpful and courteous; never pushy. Prices are very fair. Customer service area is new and fantastic! . This is a dealership that I trust for my car needs. Bought 4 cars altogether from them and will be back to buy some more !
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Janet - Thank you so much for the very kind review! We're so happy to hear that you had awesome experiences at our store. Our customers are our #1 priority, and we always try to make everyone feel like they're in good hands when they step foot onto our car lot. Thank you so much for your business.