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Kendall Subaru of Fairbanks

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (61 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (61 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Salesman

I purchased a 2016 Subaru Outback, fully loaded. The salesperson was outstanding and helpful. The service department has always been great. Thanks,.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service

I have been taking my Subaru Forester to Kendall Subaru in Fairbanks since I moved to Alaska. They do such a fantastic job and the service dept is so friendly. I actually travel 300 miles so they can service my vehicle. I think that says it all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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GREAT EXPERIENCE!

Got a 2016 WRX from Lynn at Kendall! She was a pleasure to deal with! Would recommend this dealer to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Workin' hard, for you

I've bought through Kendall Toyota of Fairbanks multiple times, now, and I've been lucky enough to deal with the same great people each time. They took their time to make sure I was taken care of. All while keeping the processes as quick and painless as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Kendall Subaru Review

All questions answered. Very friendly people. Very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great customer service

We did turn around and go back as the car started squeezing, they got oil on something. They took care of it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Good service

Sales rep was friendly and not pushy which I liked

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Oil change that took forever.

I made an appointment for an oil change at 11:30. I got there at 11:20 and no one knew who I was. I had to walk back and forth between three service agents for ten minutes before they figured it out. I FINALLY left at 1:15. 90 minutes for an oil change. RIDICULOUS.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Free 24 point inspection was inaccurate

Went in for oil change and free 24-point inspection. Oil change fine but they noted in the 24-point inspection that I had a dirty air filter that needed replacing. The problem was I had installed a new air filter the day before, so it was clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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outstanding service, clean facility,

We really love and enjoy our 2015 Subaru outback from kendall Subaru of Fairbanks. We an oustanding sales associate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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