Kendall Subaru of Fairbanks

I brought my car in, I didn't have an appointment, they were super busy, but made time to squeeze in my car. They quickly found the problem and replaced the part. My car was repaired by the time I got off work and the cost was minimal. I am very pleased with the service department at Kendall Auto. I am impressed they had the axle on hand and replaced it so quickly.

I experienced excellent customer service support from Elizabeth K, who addressed every one of my questions promptly and assured professional treatment. The vehicle and contract was exactly as promised; this was important because I flew from Anchorage to Fairbanks, and drove back with the vehicle. Based on my experience, I would highly recommend Kendall Subaru as trustworthy, professional, and authentically concerned for the customer.

great service. friendly, helpful. good snacks. CLEAN FACILITIES. always get my car serviced . if i buy a new car, would buy it from here. brought my car here from n.y. by truck transport. pleased they would take care of it , even when they didn't sell it. one dealer wouldn't service a different car, because it was not bought there. I had moved there after I bought the car. didn't make any difference to them. so they lost a future customer. It was not a subaru dealer.

I leave there never fully satisfied with the complete service.

I was looking for a used all wheel drive for my son. The certified Subaru legacy seemed a good fit for our needs. I had purchased a vehicle from this dealer in the past and was pleased with the service department. I feel I received a good vehicle at a fair price. We are all looking for value, and I left after the sale feeling satisfied.

I was very pleased with my car when I got it back they called me when something on the car needed to be fixed

Excellent service; the service provider had me in and out with all issues fixed with plenty of time to spare before my next deadline in a busy day.

Everything was great. Every person was helpful professional and not pushy!

The last 2 times I have had my oil changed they have over filled it and had to drain and refill the oil. This second time I mentioned that the last time they had overfilled it and asked them to be more careful this time. Instead this time they put in 5 quarts - when it only takes 3.8 quarts and only has a maximum capacity of 4.2 liters. They then drained the oil and gave me a container with less than a quart of the excess. Examining it later I saw it was marked as containing 5w-20 when the only oil recommended by the manufacturer is 5w-30. I called the Service Manager who had checked me in and asked him to verify that the right oil was used. He said he would call me back the next day. He never did. Three days later I called again without response from him and spoke with someone else who said they were sure the correct oil was used. I was unimpressed with the knowledge, service and customer service of this dealership.

Employees very helpful. Had to bring car back next day because of noise in right front wheel area. Corrected and no additional charge.