Reviews
Great Sales Staff
Jorge is an outstanding salesman. He listens to his customers and provides them with what they are looking for. We are really pleased with our new Pacifica. This is the 3rd vehicle that we have bought through Jorge.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Credit Check
My fiancé and I came to this dealership due to reviews. All and all they’re pretty good. But when it came to a credit check to be able to be put into the truck we wanted. We were told we had too low of a credit score(which is not the case), and on top of that. They only checked him credit with him being primary, but me being a co-signer they should’ve checked mine too, and never did. They turned us away for false information, and due to that I don’t think we’ll be back to this dealership again any time soon, if ever.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
great service and help!
Great customer service provided to us by Harold. He was extremely helpful in getting us in the price range we wanted. Great deals at this dealership we didn't find elsewhere and nice features on cars they had. They even sent us a box of cookies a couple weeks after purchase!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome Experience !!!
Harold was very helpful and was a blessing. He helped us every step of the way in our vehicle purchase and shiwed us that Great customer service is still out there in this world. We loved the service he provided so much we were back within two weeks to buy a second vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! SO happy that Harold was such a great help to you! Congrats on your new purchase and looking forward for your next one!
Sold a lemon
My daughter's van was purchased 14 days ago and has been in your shop for the past 9 days. Nothing but a run around. Lack of Customer Service and professionalism.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great experience
No hype or pressure. Rick listened, then made it happen as requested. This is how making a high dollar purchase should be. I will recommend Rick to friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review! So glad to hear Rick made your buying experience helpful and informative! Congrats again on the new ride!
In a hurry
I was down for business and my check engine light came on. Monica got me in, fixed and back on the road. I'm very thankful to all the professional people at Lithia Dodge, especially Monica.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for this review! We are glad we could get you in and fixed up in a timely manner! Also thank you for your recommendation for Monica Lawhon!
Good sales representative
Features of new vehicle were not reviewed, but this was a replacement for Grand Cherokee. Finance manager did not get the lien holders name on the title application. The bank left two messages and did not receive a return call. They called me to let me know why the loan pending a title application with bank' being named as lien holder. I called to check on status and it was determined the finance manager was off today and he was the only one that could correct it. I was told by the receptionist that she sent him an e-mail so he could correct the title application.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review! We appreciate your thoughts!
oil chang
I drove in, they took car, seat in side, 30 min later they gave it back all done and also reset tire, very good service .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the review! We appreciate your business and are happy to hear that we could assist you in a timely and professional manner! Please come back to see us!
Great experience
After looking at vehicles for the last month I decided to go to Lithia because of the ratings on the Jeep Renegade. Ben Garcia was my sales rep and what a fantastic guy. I was in a hurry because I had to go to work and I had a price I was set on. He made it all happen, I would highly recommend going to Lithia.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review Jeannie! We are thrilled to hear Ben was such a great help to you and could make it happen in a timely manner! Congrats again on the new ride!