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Southern Trust Auto Group

(70 reviews)
Visit Southern Trust Auto Group
Sales hours: 8:00am to 7:00pm
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Sales
Monday 8:00am–7:00pm
Tuesday 8:00am–7:00pm
Wednesday 8:00am–7:00pm
Thursday 8:00am–7:00pm
Friday 8:00am–7:00pm
Saturday 9:00am–7:00pm
Sunday 11:00am–5:00pm
(407) 347-6549 (407) 347-6549

Reviews

(70 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Southern Trust Auto Group from DealerRater.

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Inquiring about car on lot

Set up a appt. On a Monday told salesmen I would be in that sat. To see truck. I called back on Friday to tell them I will be in sat. Was told already sold truck.I then asked why I didn't resive a call rather then wast my time coming in on sat for a truck that isn't their

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We apologize for not responding right away as that unit was sold. Without a deposit to hold, that is a risk a potential customer faces. We always recommend customers to call before they come out to see a specific vehicle to confirm it is still available. We do our best to make every sale and potential sale a positive experience. Thank you for your review and bringing it to our attention.

Great service Very Helpful Always a Good Experienc

Very Good experience All Aound nice cars and Good customer service is a Good Carlot Nice team of Salesman and Nice inventory.i apprecciate the Honesty and Dedication to making your customers Happy!! Fl

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

William, thank you for your kind review. Having a great inventory of nice cars/trucks/suvs with our friendly staff makes for a fun work environment. It shows in our customer service and glad you had a great experience with our Southern Trust Auto Group team.

Overall best experience..

I have shopped at many different dealerships and while giving my phone number I always say to myself oh know ...I am pleased with Southern Auto moreso than. i have ever been with any dealership. We were treated as family they were very effcent , knowledgeable & not pushy ot annoyimg . THANK YOU SOUTHERN AUTO for your hospitality!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you very much for your kind and honest review. Our team here at Southern Trust Auto Group tries to make everyone's experience one like yours. - Jeff Anderson

2006 Chevrolet Avalanche

I came from Lakeland to them because of a search online. They had just the truck I wanted priced right and like new! I had it bought in 30 minutes because of great service. The owner Chris did more than anyone would to make me a happy customer. I love this truck and I would very highly recommend SOUTHERN TRUST AUTO GROUP to anyone for quality, service, price and selection. I give them 5 sta

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you William for an excellent review of your experience with Southern Trust Auto Group. Enjoy your 2006 Chevy Avalanche! -Jeff Anderson

Unsatisfied customer

Make sure when you buy from the dealership you get it in writing what they're going to fix! The owner ensured that he would fix the things we had written down unfortunately he only did 1 out of the 6. Also they ran my credit twice to check the limit I could purchase. It's unfortunate this being my son's first experience buying a car would never purchase there again.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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BUYER BEWARE!!!!

Junk Cars. Do not buy at this lot, waste of money and not quality.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

David, I would like to learn more about your dissatisfaction that caused you to write the negative review. If you wouldn't mind giving us a call at 407-654-6767 it would be greatly appreciated. Thank you. -- Jeff Anderson

A++++++ Experience

Jeff A. Is the man!! As an out-of-town buyer, I truly appreciated the expedited service. I was in and out in 30 minutes. Showed up, the car was cleaned, signed paperwork & left. If only all my other car buying experience is with this well. Highly recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you very much for your business. Glad to hear you are enjoying your new car and appreciate our streamlined process! Thanks again for the great review. Sincerely, Jeff Anderson

Great place to buy car

Chris Niccoli is the Best. He carries only the top quality in automobiles. Luxury, SUV, trucks and sports cars. If he doesn't have the car you want on his lot, he will get immediately. He found my car and delivered it the very next day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your business Al. You have purchased several cars from us, and we greatly appreciate and like working with you. Thanks again. I always pass by you on the way to work every morning, still rocking that stag1.com licence plate frame. Appreciate you. Enjoy your new Lexus!!

Great value & exceptional service

My wife had longed for a Mercedes SLK 320. (They'd been made from 2001-2004.) We looked looked nationwide for 2 months and then found exactly what we wanted only 80 miles from home. As for value (quality/cost), the only cars we saw comparatively were in CA. The Stag1 no-haggle approach works because the price was spot on. As for service, the staff are friendly, informed, professional, no pressure. Best yet, both Jeffs, and owner Chris, were great to work with and followed up with details and questions. I've not had a better car buying experience and would recommend them, without reservation, to family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Tony and Gloria, thank you very much for your business and kind words. All of us here at Southern Trust Auto Group work extremely hard to make every customer have a great car buying experience. We would love to see you and your wife again soon, so when you are in town stop by for a free car wash. Thank you again.

Stellar Buying Experience

My wife and I were looking all over the southeast US online for a used Lexus RX400 Hybrid with a specific color combination and features. While in Florida on vacation, we decided to check out Southern Trust Auto Group and the Lexus they had in their inventory. We are really glad we did! The car was in excellent condition at a reasonable price just as advertised. The buying experience was as good as it gets frankly. I can say we have never had a better experience: no pressure, honest answers, and a pleasure to be around. We thought the whole group, two Jeff's and two Chris's, were a delight to buy a car from. Even though I live in Atlanta, I intend to tell my relatives in Florida about this group as well as my friends and family in Atlanta. For me and my wife, when we need another vehicle, I intend to see what they can do to help me first. Obviously, we highly recommend this team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Gary, thank you very much for your business. Enjoy your Lexus RX400 Hybrid. We are always here to help. Thank you for giving us the opportunity.