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Smart Toyota

(250 reviews)
Visit Smart Toyota
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–5:00pm 7:30am–3:00pm
Sunday Closed Closed
New (563) 514-4757 (563) 514-4757
Used (563) 514-4742 (563) 514-4742
Service (563) 514-4793 (563) 514-4793

Reviews

(250 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Smart Toyota from DealerRater.

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Thanks to John Denkmann in assisting me in purchasing a

Thanks to John Denkmann in assisting me in purchasing a 2020 Tacoma TRO 4X4 Sport!! He and the rest of the staff were up front and most helpful with this purchase! I would recommend John to anyone looking for a vehicle!! His humor and candor made the process painless! Thanks John!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

This is great news! We're so happy to know that you had a good experience with us!

Great Experience

Matt Siefert was AMAZING, he helped me with my 1st purchase and then my 2nd purchase. I am very picky when it comes to my money and Matt understood all my wants for my vehicle. I had visited the service side as well and they also were professional and understood what I wanted. I am more than Happy with Matt and his professionalism he showed to me and will be back for future purchases❤️

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Amy! We're so glad you enjoyed your experience with us! It was a pleasure helping you!

James Gooch the best!

James Gooch the best!! Taking us through the purchase of our new Toyota Corolla Cross, he spent hours making sure we understood the new car. Most satisfied!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

This is great news! We're so happy to know that you had a good experience with us!

HAPPY WIFE, HAPPY LIFE

I can, without reservation, recommend Smart Toyota. James Gooch was extremely knowledgeable, answered every question. My wife was is very happy with her car. Happy wife, happy life. THANKYOU JAMES

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Rich! This is so great to hear! Thank you for sharing your experience with us and for choosing Smart Toyota. We truly appreciate your business!

Excellent experience with Smart Toyota

I have nothing but praise regarding our experience with Smart Toyota. Our salesman Michael Wells was knowledgeable and he provided information and answered questions quickly and thoroughly, The entire process was very transparent with no unexpected hidden charges or attempts to sell add-on products or services. He was even able to come up with the car we were looking for which was very hard to find. My wife and I were completely happy with the experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

This is so great to hear! We're so glad you enjoyed your experience with us, Mike!

Out of state buyers are out of luck!

Smart Toyota advertises nationally but they will not allow an out of state purchase unless you are physically present. I lost out on a vehicle I wanted to purchase because they refused to allow me to send a $7000.00 deposit to hold the vehicle until I could arrange to get there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Highly recommend

I had the pleasure of buying a Toyota Highlander from Caleb Guyton. He made it very stress free, and I even had two little kids with me. Curtis made the finance part a breeze as well. I highly recommend Smart Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the great review, Allison. It was a pleasure serving you as a customer.

Inhouse financing only and no out of state buyers

I called in to buy a tacoma and was told I had to finance through them. I had already secured financing and didn't need it. Zach, the salesman I spoke with, stated they're scared I might be a fraud and would need to finance through them. I live out of town was the reason I'm a fraud. WHAT?!?! if you're scared then stay home and wear a mask. I then spoke with Brian, the floor manager, and he parroted the same thing. Please make sure you have that on your website before posting online.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Joe – We do have current restrictions on out of state buyers due to limited inventory and our obligation to our local market with Toyota, also, there has been an increase in fraudulent transactions for automobile purchases across the country. It is for more of a risk with an out of state buyer then it is to a local buyer due to the vehicle going out of state. As an alternative, we have chosen financing to guarantee funds and find a solution for those wanting to travel to purchase a vehicle. We understand this may not appeal to everyone, but we do feel it is a fair compromise to give customers out of state an option to move forward.

As good as it gets!

My wife and myself had the pleasure to purchase a new Tacoma from Joseph Moser, Curt Evans and their team. It was a fast and pleasant experience. We were treated with respect and given a fair deal with no pressure. I will purchase from them again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the great review, Greg. It was a pleasure serving you as a customer.

I would strongly recommend working with Salesman Shawn

I would strongly recommend working with Salesman Shawn Guilfoyle. My wife & I are repeat customers. We originally wanted to shop for a replacement of a wrecked 2015 Rav4 Toyota, where we were hit from behind. We were looking for a used Rav4 replacement and left with a brand new Highland Hybrid. We are extremely happy with our purchase and working closely with Shawn Guilfoyle. We will return to see Shawn again when we purchase our next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

This is great news! We're so happy to know that you had a good experience with us!