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Reviews
If you purchase a used car make sure you have a jack and the tool to lower the tire. I thought these items would come with the 4 Runner. had a flat and found out these items were not in the care. the management response was rude and told me they do inspect to see if jacks are present. i equate the experience to an arrogant check-in clerk at a nice hotel.
If you purchase a used car make sure you have a jack and the tool to lower the tire. I thought these items would come with the 4 Runner. had a flat and found out these items were not in the care. the management response was rude and told me they do inspect to see if jacks are present. i equate the experience to an arrogant check-in clerk at a nice hotel.
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- 2.0
- Does not recommend this dealer
- Shopped for a used car
Larry, I am sorry you feel this way. I'd be happy to discuss further with you. The jist of it is, when we sell cars we have 4 different levels of inspection. A certified car which goes through the manufacturer's 160 point inspection, a Quality inspection which is any car we sell that is 8 model years or older and under 100k miles and comes with a 126 point inspection, a value inspection which is a car older than 8 model years but less than 12 model years old and over 100k miles but under 150k miles and that has a 61 point inspection, and then as "AS IS" safety inspection whcih is a 10 point safety inspection for car either over 12 years old or over 150k miles. Your car when you purchased it was "AS IS", it was signed for by you that way as well. This means how it sits is how it is sold, nothing more owed. So when you come back a year and a half afterward asking for us to cover the cost of a jack for you, this is why we would decline. That being said, if you would like us to look into getting one for you and see if we can't get you a bit of a discount to keep it a little more cost effective for you, we would be happy to do that. But to expect us to purchase a jack for you a year and a half after purchasing a car that is purchased AS IS is kind of an unrealistic expectation. Let me know if you would like to discuss further. Thank you, Jayson Newman. 563-445-4904
thank you for the follow up. I bought the jack and tool at Hyland today. As said, the issue was the complete lack of empathy and frankly the condescending attitude towards me and the four hours I spent trying to get the car towed. this is an older car, i expect AS IS to mean it does not have a warranty not that the car is missing basic items one would expect to come with the car. the upside it took a year and a half to have a flat. I also met Paul Donaville from Hyland and we are discussing trading in my wife's Range Rover for a new Land Cruiser
My wife and I had a great experience with Ted and Ben! Would recommend highly!
My wife and I had a great experience with Ted and Ben! Would recommend highly!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bought a new Camry with Ted Taka’s help and enjoyed the whole experience. I felt no pressure to buy but was guided to what I wanted. Thank you Ted
Bought a new Camry with Ted Taka’s help and enjoyed the whole experience. I felt no pressure to buy but was guided to what I wanted. Thank you Ted
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
On Monday, I met with sales specialist, Chad Barati and test drove a Toyota Avalon. The experience was pleasant and I didnt feel the pressure of the "sales pitch." Chad was knowledgeable and friendly. I will definitely be returning soon!
On Monday, I met with sales specialist, Chad Barati and test drove a Toyota Avalon. The experience was pleasant and I didnt feel the pressure of the "sales pitch." Chad was knowledgeable and friendly. I will definitely be returning soon!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Ted was super helpful, informative, and patient. He definitely was looking out for me and my needs in a vehicle and made the process smooth and fast!
Ted was super helpful, informative, and patient. He definitely was looking out for me and my needs in a vehicle and made the process smooth and fast!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I just purchase a car from Shawn Guilfoyle. Very professional experience and environment! Would recommend him and Smart Toyota to anyone!
I just purchase a car from Shawn Guilfoyle. Very professional experience and environment! Would recommend him and Smart Toyota to anyone!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I had the pleasure of working with Nick S. He was very personal, and did a wonderful job finding the perfect vehicle for our growing family.
I had the pleasure of working with Nick S. He was very personal, and did a wonderful job finding the perfect vehicle for our growing family.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Despite being more than 500 miles away, I contacted Smart Toyota about a used 2025 Crown Signia Limited on their lot. I received favorable trade-in value on my car, a 2025 Crown Signia XLE, and one of the best prices I'd seen for the Crown Sig. My wife and I drove to Davenport, made the deal and the next day drove home in the Finish Line Red Signia. My salesman, Christian, was excellent, and the personnel at Smart Toyota were friendly and helpful despite being at the end of their work day. Thank you, Smart Toyota!!
Despite being more than 500 miles away, I contacted Smart Toyota about a used 2025 Crown Signia Limited on their lot. I received favorable trade-in value on my car, a 2025 Crown Signia XLE, and one of the best prices I'd seen for the Crown Sig. My wife and I drove to Davenport, made the deal and the next day drove home in the Finish Line Red Signia. My salesman, Christian, was excellent, and the personnel at Smart Toyota were friendly and helpful despite being at the end of their work day. Thank you, Smart Toyota!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
In April of 2025 I financed a 2021 Toyota Camry from Smart Toyota. Recently I tried to refinance with my credit union for a better interest rate. They said that they cannot refinance because I am 8000.00 upside down on the loan. Toyota charged me 28,000 for a used Camry with 82000 miles on it. Since then, I now have excellent credit but nothing I can do but keep making my payments. I feel like they really took advantage of me because of my past not so good credit score.
In April of 2025 I financed a 2021 Toyota Camry from Smart Toyota. Recently I tried to refinance with my credit union for a better interest rate. They said that they cannot refinance because I am 8000.00 upside down on the loan. Toyota charged me 28,000 for a used Camry with 82000 miles on it. Since then, I now have excellent credit but nothing I can do but keep making my payments. I feel like they really took advantage of me because of my past not so good credit score.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I have a 2025 Prius XLE Nightshade that I've owned for about a year. I really like my Prius but this morning got in it to head out and nothing. Dead Battery. Jump started it and got it going and took it to Smart Toyota in Davenport. I was surprised that they were able to set up an appointment that same morning!!!. Jake checked us in and said they would do a basic battery load test under warranty. Battery did not pass test and they installed a brand new battery at no charge under warranty and I was out of there in under an hour. The frustrating part of this whole episode is that a few days before my trip to Smart Toyota I went through the same problem. Got in the car and nothing...Dead battery and had to jump start it. Took the car out to my local Toyota Dealer where I live and they had the car for two days and told me the battery was fine, no problems!!!! I sure don't want to do that again!! Thanks Jake and everyone else who worked on my car. I'll be back.
I have a 2025 Prius XLE Nightshade that I've owned for about a year. I really like my Prius but this morning got in it to head out and nothing. Dead Battery. Jump started it and got it going and took it to Smart Toyota in Davenport. I was surprised that they were able to set up an appointment that same morning!!!. Jake checked us in and said they would do a basic battery load test under warranty. Battery did not pass test and they installed a brand new battery at no charge under warranty and I was out of there in under an hour. The frustrating part of this whole episode is that a few days before my trip to Smart Toyota I went through the same problem. Got in the car and nothing...Dead battery and had to jump start it. Took the car out to my local Toyota Dealer where I live and they had the car for two days and told me the battery was fine, no problems!!!! I sure don't want to do that again!! Thanks Jake and everyone else who worked on my car. I'll be back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair