Reviews
Everything was great and all associates were friendly.
Everything was great and all associates were friendly. All work was done correctly and as scheduled.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive review! We're glad to hear everything was completed correctly and on schedule, and that our team made you feel welcome.
Chris made the purchase of my first Cadillac a great
Chris made the purchase of my first Cadillac a great experience. If you’re looking for a truly exceptional Cadillac dealership in Frisco, Texas, look no further than Crest Cadillac! From the moment I walked in, I was greeted with a warm welcome and genuine professionalism. The entire staff—from sales to service—went above and beyond to make my experience seamless and enjoyable. Chris took the time to listen to my needs and made sure I found the perfect vehicle. The process was straightforward, with no pressure or haggling, and I felt confident I was getting a great deal on both my new Cadillac. The team’s knowledge of the Cadillac lineup was impressive, and they patiently answered every question I had, making sure I understood all the features of my new car. Schuyler Crouch made the finance part awesome as well. What truly sets Crest Cadillac apart is their commitment to customer service even after the sale. The service department is top-notch—appointments are fast and efficient, and the advisors communicate clearly every step of the way. It’s clear that Crest Cadillac values long-term relationships, not just one-time sales. I highly recommend Crest Cadillac to anyone in the Dallas-Fort Worth area looking for a luxury car buying experience that’s second to none. I absolutely love my new Cadillac, and I’ll be a customer for life! Five stars all the way!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback! We are thrilled to hear that Chris and the entire team made your first Cadillac purchase such a positive experience. Our commitment to exceptional customer service is a core value, and it’s rewarding to know that it resonated with you. We appreciate your recognition of our knowledgeable staff and the seamless process we strive to provide. It’s fantastic to hear that you love your new Cadillac and feel confident in your purchase. We look forward to serving you for many years to come! Thank you again for your kind words and for recommending us to others!
Crest Cadillac made my regular service a piece of cake!
Crest Cadillac made my regular service a piece of cake! They were prompt, friendly and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We are thrilled to hear that your regular service experience was seamless and enjoyable. Our team strives to provide prompt, friendly, and professional service, and it's rewarding to know that we met your expectations. We look forward to serving you again!
Chris was great!
Chris was great! I really appreciate his dedication and commitment to a quick turn around. He was able to get the vehicle back the same day, which is unheard of! Thanks again Chris!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad Chris was able to provide a quick and efficient turnaround. We appreciate your support!
Greg Vetrano is the best service advisor I have had.
Greg Vetrano is the best service advisor I have had. Service appointment was very fast.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad Greg provided excellent service and a fast appointment. We appreciate your support!
Excellent service.
Excellent service. Forgot the name of the service manager, but he was highly professional, and provided timely assistance
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're glad to hear you received excellent service and that the service manager was professional and timely. We’ll be sure to share your feedback with the team!
First class all the way had a great guy Greg taken care
First class all the way had a great guy Greg taken care of me. The only problem I experience was a long wait to get my car because nobody knew to get my car. The cashier made the announcement on the PA, but it is either wasn’t heard or wasn’t turned on so 15 minutes later I finally asked about my car and they wouldn’t retrieved it Waited way too long to get my car
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your thoughtful review. We are pleased to hear that you had a positive experience with Greg and appreciate your recognition of his efforts. We understand that the wait time for your car was not ideal, and we are committed to improving our communication to ensure a more seamless experience for all our customers. Your feedback is valuable to us, and we look forward to serving you better in the future.
My experience buying my new Optiq was very friendly, but
My experience buying my new Optiq was very friendly, but I had some questions about how to charge the battery.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! We’re glad you had a friendly buying experience. If you have any questions about charging your Optiq’s battery, please feel free to contact us anytime—we’re here to help!
Ebby in the body shop was very professional and my car
Ebby in the body shop was very professional and my car was repaired and ready when he said it would be. Felix assisted us picking up our car and was very patient.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your positive experience with us. We are pleased to hear that Ebby provided you with professional service and that your car was repaired on time. It's great to know that Felix was also able to assist you during the pickup process with patience. We strive to ensure that our customers receive the best service possible, and your feedback reinforces our commitment. Thank you again for your kind words!
Excellent service as always.
Excellent service as always. Staff is competent, courteous, and thorough. I would recommend to anyone.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We greatly appreciate your kind words about our team's competence, courtesy, and thoroughness. It's always our goal to provide excellent service, and we're thrilled to hear that you would recommend us to others. Thank you once again for your support!