Reviews
It was a good experience at Crest Cadillac and I will go
It was a good experience at Crest Cadillac and I will go back fir service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! We are delighted to hear that you had a good experience with us and that you plan to return. Our team is dedicated to providing excellent service, and we look forward to welcoming you back soon.
My husband went at 0700.
My husband went at 0700..at 0940 I received text that they were unable to complete recall repair as thought and did I need a ride home!!!! SERIOUSLY...How incompetent can you get. Gotta find another dealer with competent technicians and time management insight!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Your feedback is greatly appreciated. Please reach out to our Service Director James Freel at jfreel@vtaig.com to further discuss your concerns.
Crest made the buying process painless.
Crest made the buying process painless. The salesman was very courteous and helpful. Finance was quick once we got back there
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful feedback! We're thrilled to hear that your buying experience was smooth and enjoyable. Our team strives to provide courteous service and efficient financing, and it's great to know we met your expectations. We appreciate your business and hope to see you again soon!
Pleased that we got the car we wanted.
Pleased that we got the car we wanted. But wish there was a way to speed up the process.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive feedback! We’re thrilled to hear that you were able to get the car you wanted. We understand that the purchasing process can sometimes take longer than expected, and we appreciate your input on how we can improve efficiency. We look forward to serving you again in the future!
Thank you to Greg for getting our car serviced and
Thank you to Greg for getting our car serviced and reviewing recommended preventative maintenance services.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words. We truly appreciate your feedback and are glad to hear that Greg was able to assist you with your car service and maintenance recommendations. Our team is committed to providing excellent service, and it's wonderful to know that we met your expectations. Thank you again for your support!
Douglas is honest and very respectful.
Douglas is honest and very respectful. His diligence and prompt response to our concerns was stellar. Everyone at the Dealership was kind and made my family feel very welcome from the moment we arrived. We drove over 4 hrs to purchase our Escalade after Douglas found send us photos and videos of the vehicle. When we arrived it was cleaned and gassed up with a big red bow on the hood. My wife was so happy as this is her birthday present 🎁 All of my future Cadillac purchases will be done at Crest Cadillac and preferably with Douglas as my sales representative. We are ecstatic to say the least...
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We are thrilled to hear about your positive experience with Douglas and our entire team. Creating a welcoming environment and ensuring our customers feel valued is our top priority, and it’s fantastic to know that your family felt this during your visit. We are delighted that we could help make your wife’s birthday special with the surprise of the Escalade. We look forward to assisting you with all your future Cadillac purchases. Thank you once again for choosing us!
Our Escalade broke down in the middle of the interstate
Our Escalade broke down in the middle of the interstate while my wife was driving (bearing failure). The road was under construction so there was no where to pull to get in a safe area. I drove my vehicle to help, I called the closest tow truck company to get the vehicle and my wife out of harms way. Tow truck picked up the Cadillac and was going to bring it to our house then figure out what to do after that, we called Logan at Crest and let him know what’s going on and asked if we just need to have the tow company bring the car to the dealership. Got the vehicle there they provided a loaner and everything was going smooth and not to much of an inconvenience. 2 months later our car was ready to be picked up but we were being charged $750 for the tow and tolls. We only had a tow bill and tolls because the cart broke down. I didn’t think paying anything out of pocket was reasonable, not to mention the repaired Escalade seemed to be idling erratic and the motor didn’t seem to run like it did before. I called and left messages to discuss and never received a call back. The sales side a the dealership were good and the service started out good, due to having to pay for something that I didn’t feel reasonable is why I wouldn’t shop at crest again.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Your feedback is greatly appreciated. Please reach out to our Service Director James Freel at jfreel@vtaig.com to further discuss your concerns.
I really appreciate the immediate response and great
I really appreciate the immediate response and great service provided by Ty M. King and his team! They got my car in for service the same day I called and returned it to me on the same day. They provided excellent customer service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Ty King and our team. Providing prompt and excellent service is our priority, and we're glad we could accommodate your needs on the same day. Your kind words about our customer service mean a lot to us. We look forward to serving you again!
Chase Ybarra is fantastic!
Chase Ybarra is fantastic! Communication was spot on and he followed through on everything he promised! I will continue to work with him moving forward!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Lisa, for your wonderful feedback! We are thrilled to hear that Chase provided you with excellent communication and follow-through. Our team is dedicated to ensuring a positive experience for all our customers, and it's great to know that you plan to continue working with him. We look forward to serving you again!
The best service, sales person Bronson financial awesome
The best service, sales person Bronson financial awesome too, on any Cadillac on metroplex we love it
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback! We are thrilled to hear that you had such a positive experience with our service and that Bronson provided exceptional assistance. We strive to deliver the best to our customers, and it's rewarding to know that you love your Cadillac. We look forward to serving you again!