Reviews
Mr Maurice Walker is the BEST
Mr Maurice Walker allowed me to explain what I wanted in a vehicle. His understanding and recommendation was outstanding. My family and I are truly excited about our vehicle purchase. He gets recommended daily. Thank you for being a great person to do business with. Short, sweet, and simple! #PorterSalute
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
R Porter Sr, thanks for your praise and kind comments about Maurice and our team.
I found me something really nice @Jim Keras Nissan
Gianni was so helpful. He went beyond to help me find a car within my budget, size, and price. I’m very appreciative of him to still think of me the next day and come up with a master plan..
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi April Walls, thank you so much for your positive comments about Jim Keras Nissan Inc!
Excellent Experience
I had a wonderful experience with Jim Keras Nissan. Freeman and Gianni helped me find the perfect car for my situation. They were great at answering all my questions and making me feel comfortable with my decisions. Honestly all of the staff that we spoke with were very friendly and helpful. Even after I bought the car, I’ve been checked on to make sure the car is still running smoothly and if I had any additional questions. Best car buying experience I have had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Skye Haggerty, we're glad you had such a wonderful experience with Gianni, Freeman, and the team!
Buying my first car
excellent service when I went there. Was able to get a brand new car for a good price and absolutely love it! My salesman Kenneth was great and a funny guy that you could tell had my best interests in mind when it came to buying my first vehicle. Would definitely go again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tonya, we're glad you had such a wonderful experience with us!
Transmission broke, almost killed us, covered under...
Transmission broke, almost killed us, covered under warranty they weaseled out, charged $130 diagnosis said they could bill us but wouldn't release the car
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
This sounds like there was some misunderstanding, as a new vehicle would have been covered under warranty. For any outstanding concerns, please reach out to csc@jimkeras.com
How Jim Keras screwed me
First Of all I've been a loyal nissan car buyer for years.I've never felt so violated and manipulated by a group of sales personnel, ever. First of all I had a car accident in 2018 and instead of the company being honest with me about the repair they felt it was more important for them to get the business of the repair instead of doing what was best for the client. My car should have been totalled, I never got to talk with the assessor of the damages I only dealt with Keras collision and I purposely asked them if they repaired my vehicle would it affect my car value? The assured me it5 wouldn't so I innocently allowed them to repair my vehicle thinking when the time came to trade my car I would still get a competitive value for my trade. I was wrong I recently went to trade my car a Nissan 2016 Sentra and they checked my car and told me the frame was bent and they could only offer me ( a vehicle I'm still paying on) only less than half of what is owed because of the collision. I am really pissed about the situation and I feel cheated because i should have been offered a trade and cash in my gap insurance instead of being stuck with a devalued car!!!! Secondly, they also screwed me in ruining my credit report by sending my information for a car to several lenders (when I only wanted one which was Nissan credit) and I'm still getting mail from different banks and hard hits on my credit report which before I started the business of trying to trade one of my Nissans with Jim Keras my credit score was 716 after this fiasco it has dropped to 674 and may drop further because it seems they were so determined to only satisfy their needs and not listen to what i was telling them. I had a credit union which if Nissan wasn't going to finance my vehicle they would but after all of the hard inquiries i now have to wait and rebuild my scores because of the trauma the sale people at Jim Keras did to my credit report.I am angry because this is not what I sign in for and now i have to wait to take care of a problem which is not what I bargained for. I really should have gotten the vehicle but I only work on my terms so we all could be happy. I was trading two cars now i can't even trade one unless I wish to pay stupid interest rates and ridiculous car notes.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Shopper
Not a place to get a car they lie to you repo your car for lilltle of nothing wasn't happy good luck if you choose
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Jeremy Haygood, we regret to hear that you had this experience with us.
Excellent service
Called Thomas Y. on 7/17/19 about major problem with Autonation Nissan, said he would get me in and fixed asap, he did, fantastic service! Picked up our vehicle on 7/18/19 at 1130 hrs
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you!
My experience was perfect! Beginning to the end. Mr. Brim would normally take great care of me. My last visit he was out of the office. Mr Corey took wonderful care to ensure my experience was a perfect 10! Thanks! Vicki Sciara
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Vicki, thanks for the kind words. We appreciate your business.
Joyful Experience
What and absolute pleasure it was to work with Gianni and Kevin. They took the time to know who we are and exactly what we would need for our family. Our new Rouge SV is a treasure!! Such a smooth comfortable drive. Even the inconnvience of having to deal with a disability lift was no issue for them. They went out of their way to make this happen for us. We will be repeat customers and enjoy bragging to everyone about our experience. Many thanks to everyone at this location!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car