1st Nissan of Simi Valley

Easy. Came in the middle of the afternoon, was driven to work and was able to pick up my car after service hours.

I was able to reserve a time for my service easily by talking to a human being. Staff were fast with their service, listened to my concerns and gave my Leaf SL a complimentary wash without me even asking.

We are repeat customers and refer your dealership to many people. We loved working with Bobby and Kim and the whole process was easy and painless! Paperwork was done quickly and everything was thoroughly explained.

I had exceptional service dealing with Kim on your sales team. He went above and beyond to get me a great deal and had us in and out in a flash. This is my second lease and have had two great expereinces with Kim. I would do business with him in the future. Thank you.

Robert, my service counselor, was personable, knowledgeable, competent, and very reassuring. He gave me confidence that the job would be done well.

-Robert in your service department gave me a rental when I said I had a warning light on. It turned out that I needed the transmission replaced and he took care of it getting it done on a timely basis. ( I checked the web and according to other people's experience on their service for replacing a transmission, mine was lightning fast).

Matt went out of his way to help us, and we've been in several times, trying to decide what car we wanted to buy. He was low pressure but friendly and accommodating. When I decided on a Juke, I came back and asked for him. His manager worked with us about the features and prices, and I feel that I was being dealt with fairly.

Robert Martel promptly returned my call, and was very professional, efficient, and accommodating, as usual, and had my car done on time as I requested.

I had a issue with my dashboard gauges after having warranty repair on my dashboard due to a rattle. The desk staff was having a hard time understanding my issue so Brian, the service manager took over. He listened to my story, made sure he understood the problem, and then tested the car to verify the issue. Brian worked up a solution that, in my mind, was the reasonable path forward and I appreciated that. He also took an extra step in helping keep all of my car keys synchronized after I replaced a lost key, however then found the lost key. I have to admit I was annoyed that my car was having problems immediately after having the rattle fixed, and there was no way to be 100% sure this new issue had anything to do with my previous repair, however Brian in every helped make this a non-issue for me. Its this kind of client focus that keeps me bring my Maxima back to 1st for all of its service.

All of them were very helpful, especially Danesh Da Silva he help me thru the process it was easy and smooth I would definitely recommend others to 1st Nissan Simi Valley.