Reviews
George Glenn is so professional & caring
Great experience; Will not & have shop at any other dealership other than AllStar; why would you they have ever make & model & their customer service is top of the line. Love my AllStar dealership Family!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mary Lou, thank you for the five-star review! We love having you as part of our family, and look forward to serving you again in the future!
CHASE IS A EXECLANT SERVICE ADVISIOR I EVER HAD.
CHASE IS A EXECLANT SERVICE ADVISOR. HE TREAT WITH RESPECT AND LIKE FAMILY. ALLSTAR KIA OF BATON WITH DEFINTLY KEEP GETTING MY BUSINESS. THANKS TO CHASE. IM WAY BEYOND HAPPY WITH THE SERVICE I GOT.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lee, Thank you so much for taking the time to share your experience. We are thrilled to hear you were treated respected and felt apart of the family from Chase. We look forward to seeing you again in the future.
Customer
Sales and finance are always expertise and we are treated like THEIR PEEPS. Kind friendly are they just like family. KUDOS KIA Siegen Lane, Baton Rouge
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Donna, we love hearing about customers that have a great experience at All Star Kia of Baton Rouge, and we are glad you are one of them! Congratulations on the purchase of your new vehicle, and welcome to the All Star Family. We look forward to a lasting relationship with you! :)
Great Experience
I needed a good used car. Jeremy was extremely helpful and I came away with the nicest car I've ever owned at a great price. I would definitely recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Nancy, we love hearing about customers that have a great experience at All Star Kia of Baton Rouge, and we are glad you are one of them! Congratulations on the purchase of your new vehicle , and welcome to the All Star Family. We look forward to a lasting relationship with you! :)
all star Kia
Very good service was done in a very timely manner
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for sharing your 5-star review with us, Marie! We look forward to seeing you at your next service appointment!
Warranty Work
If I could rate lower I would. Brought my 2016 KIA Forte into service department because A/C stopped working and my driver rear window would not roll down. Lady in service department tells me they replaced compressor and window motor but when the technician tried to put freon back in he felt a leak and saw a hole in condenser. Lady claims she took picture and sent to KIA and they say it is not a defect that something must have bounced up off the road and damaged it so they would not cover it and it would cost me $1100.00 to fix. (How did they test compressor without freon in it). Seems to me KIA and ALLSTAR should stand up for their customers better.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Gerald, thank you for taking the time to bring this matter to our attention. After speaking with our Service Manager, she informed us this is a Kia Manufacturer issue and unfortunately they do not want to cover the cost. We sincerely apologize for this matter, and hope you will reconsider doing business with us in the future.
Kia experience
I found my whole experience with a new car purchase to be the best I've ever had. My sales person was a total pleasure to deal with and was extremely helpful in finding the vehicle I wanted rather than trying to "sell"me on something.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the rating, Chris! We are thrilled that you had a positive experience! The entire All Star Kia of Baton Rouge team would like to congratulate you on your new vehicle purchase, and welcome you to the All Star Family! Enjoy that new car feeling!
Shopper?
I had not been feeling well, but wanted to get a new sorento. Kayla met met at the door and was such a friendly face, i just started.talking about what i wanted.......and that i had only 2 bours in which to complete the process!! She and jeff worked their magic and i was able to leave there with my new car in exactly 2 hours. Both were very helpful, friendly and efficient!!!!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for taking the time to share your VIP sales experience with us, Jean! Kayla and the entire All Star Kia of Baton Rouge team would like to congratulate you on the purchase of your new Kia Sorento, and welcome you to the All Star Family! Enjoy that new car smell!
Car Repair
My experience has always been exceptional and this was no exception. The only problem I have is my car ended up being at your service department for 6 days with no option for a loaner. The part had to be ordered and arrived on Monday, Aug. 21 and was supposed to be ready either that afternoon or by Tuesday afternoon. Due to undetermined circumstances my car was not ready until 5 pm on Wednesday, August 23, 2017. I rented a car from Friday, August, 18, 2017 until Monday, August 21, 2017 because my car was supposed to be ready. I was getting a ride to work from my husband but he had to go out of town on Wednesday morning and I had to find transportation to your dealership. I feel that when a vehicle has to stay in service as long as 6 days the dealer should give the customer a loaner. Gloria Girouard Baton Rouge, Louisiana
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Gloria, thank you for taking the time to share this feedback. We apologize for the extended amount of time you had to wait for your vehicle to be repaired. We are sharing your feedback with our team. We hope you will continue as our customer for life.
Kia Service
Awesome experience. They were fast, kind and courteous! I will be back again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Stacy, we are very happy to hear that you had a positive experience and thank you for coming in! We look forward to seeing you at your next service appointment!