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Lou Fusz Ford

(2,267 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–6:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–4:00pm Closed
Sunday Closed Closed
2022 consumer dealer award
View 4 awards
2022 consumer dealer award 2021 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (888) 247-8958 (888) 247-8958
Used (888) 247-3250 (888) 247-3250
Service (888) 248-6110 (888) 248-6110

Reviews

(2,267 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lou Fusz Ford from DealerRater.

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Trustworthy!

We started dealing with Lou Fusz in Chesterfield in 1993 when we bought our first of many new cars from them. We have always been very pleased with their cars and their Repair Shop is TOPS! Brian Noles is my Service Advisor and I trust him completely! I would not hesitate to recommend Lou Fusz Chesterfield to anyone! Rita Shotwell

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Awesome New Truck, Great Salesman and Dealership

I searched several dealerships in the metro area for the new truck I wanted. When I first spoke to Nick Prebianca he let me know he was the guy to help me find that perfect new vehicle. And he was right! In fact, all the staff at Lou Fusz were exceptionally courteous, professional and knowledgeable and made my purchase a seamless and enjoyable experience. In particular though, Nick did an exceptional job of assisting me in getting the right options for my needs and made the whole buying experience a great one! Thanks Nick! We'll be back when we start looking to replace my wife's car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience!

Nick Prebianca was able to help me get a new car for my daughter. There was a small mechanical issue with the car I had picked out and he made sure that everything was corrected prior to delivery. I felt like he really wanted to make sure that I was happy with the purchase and did not want us to purchase a vehicle that they could not back up. The transaction was easy with no pressure and I appreciate that!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Other Dealerships Need To Take a Lesson

Lou Fusz Ford, in general, and John Stahl in particular, made it very easy to select and buy the right car for us. We visited several other stores (2 Ford, 2 Mazda, 2 Honda, 2 GMC, 2 Chevy, 1 Toyota and 1 Hyundai) to try to find the perfect compact SUV. Only the Escape had all of the features we wanted. Fusz and John were the only ones that did everything possible to ensure that we could test drive vehicles to test all of the various features. John was the only person out of several sales people, that had a genuine smile and "glad to see you" appearance". I've bought from Fusz automotive in the past but this is my first ever Ford. It's not a fun thing to spend a lot of money on a car but at least with John and his store, it became fun and I thank him for the personal interaction above and beyond the sale of a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

A great Salesman

Joe Romeo is a great salesman, who made this experience for me very easy, and enjoyable, he made sure to take the time to explain everything i needed to know about my car, and made sure i was comfortable with my payments, and most important that i was very happy with my purchase. I highly recommend if you are wanting to buy a new car, make sure you go see Joe Romeo, because the next time im ready to buy a new car, i will go back and see Joe. ,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Check out issues

Was able to get vehicle in rather quickly when I called. Excellent customer service. Showed me how the system for the issue I was concerned worked and got me out the door quickly. Seemed to value me as a customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great Service

On time service that was fast, easy and the problem fixed. I made an appointment and waited in a comfortable customer service room with TV.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Quick and easy

I had a great experience working with Allison Hock. We got the price hammered out before I even set foot into the dealership. Allison was very pleasant to work with and she had a great sense of Humor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best new car buying experience ever

Tom provided exceptional, headache-free service throughout the entire process of finding me the perfect new truck. He worked around my schedule and delivered everything I asked for. I'll be sending all my friends and family members his way in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words. It was a pleasure working with you and I am very glad that we were able to find the perfect truck for you.

Always Great Service

Brian and the team consistently do a great job, getting me in an out as quickly as possible. Very easy to schedule and whether it's warranty work on regular maintenance, it's no hassle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.